CRM RFPs

This RFP is for a Customer Relationship Management (CRM) System.

Region 18 Education Service Center (on behalf of EDLINK18) issued RFP R18-2026-07-000063 seeking an integrated IT Service Management (ITSM) and Customer Relationship Management (CRM) solution including service desk, technical/application management, training, and maintenance/support. The solicitation requires vendors with at least five years of experience and an appropriate authorization program (TX‑RAMP, FedRAMP, or StateRAMP), and it establishes a three-year base term with annual payments. Proposals must be submitted electronically through the Region 18 eBid portal and the opportunity includes a primary RFP PDF and legal notice among its attachments.

Delivering a unified, AI-native Customer Relationship Management (CRM) and engagement platform that supports the full student lifecycle—including prospective, applicant, enrolled, and current students—within a single, natively integrated system. This system will remove our reliance on several standalone services and provide proper integration with Ellucian Colleague.

Region 18 Education Service Center (on behalf of EDLINK18) issued RFP R18-2026-07-000063 seeking an integrated IT Service Management (ITSM) and Customer Relationship Management (CRM) solution including service desk, technical/application management, training, and maintenance/support. The solicitation requires vendors with at least five years of experience and an appropriate authorization program (TX‑RAMP, FedRAMP, or StateRAMP), and it establishes a three-year base term with annual payments. Proposals must be submitted electronically through the Region 18 eBid portal and the opportunity includes a primary RFP PDF and legal notice among its attachments.

Provide a customer relationship management system (CRM) to serve a suite of economic development programs, including solutions to provide 1) program analysis, 2) program design, development and implementation and 3) optional maintenance services.

San José Clean Energy (SJCE), the Community Choice Aggregator operated by the City of San José, issued a Request for Information (RFI) to explore the market for four service areas: (1) billing administration and data services; (2) customer relationship management (CRM) services; (3) customer contact center and IVR services; and (4) distributed energy resource management system (DERMS) platform/services. SJCE is seeking information on vendors who can deliver one or more scopes and on how providers would integrate with others where needed; respondents may reply to any subset of scopes. This RFI is informational and for planning purposes only — it is not a solicitation and no contract will be awarded from responses to this RFI.

The Commonwealth of Kentucky issued RFP RFP270008 seeking software and implementation services for a Customer Relationship Management (CRM) software systems environment. The scope calls for professional services including project management, training, and software customization as part of the implementation. The solicitation lists a response due date of August 14, 2026 and Kentucky solicitations/responses are handled through the Kentucky Vendor Self Service (VSS) eProcurement system.

San José Clean Energy (SJCE), the Community Choice Aggregator operated by the City of San José, issued a Request for Information (RFI) to explore the market for four service areas: (1) billing administration and data services; (2) customer relationship management (CRM) services; (3) customer contact center and IVR services; and (4) distributed energy resource management system (DERMS) platform/services. SJCE is seeking information on vendors who can deliver one or more scopes and on how providers would integrate with others where needed; respondents may reply to any subset of scopes. This RFI is informational and for planning purposes only — it is not a solicitation and no contract will be awarded from responses to this RFI.

Provide software and implementation services for customer relationship management software systems environment.

Louisville Metro Government (Metro), through Metro Technology Services, issued RFP270008 seeking software and implementation services for a Customer Relationship Management (CRM) software systems environment. The solicitation is an open procurement (Type: RFP) with a voluntary pre‑proposal vendor teleconference and a deadline for questions before the final submission due date; supporting documents and submission instructions are provided on the buyer portal. The opportunity opened July 10, 2026 and closes August 14, 2026, with attachments (e.g., CRM specifications, submission instructions, attachments A–C) available on the portal (download requires registration).

Provide subscription-based access to its Blackbaud Constituent Relationship Management (BBCRM) platform and related support services for the period of November 6, 2026, through November 5, 2029.

The City of Virginia Beach is seeking proposals for Solid Waste Management CRM and Routing and Logistics Software to support the city's solid waste operations. The procurement aims to provide a comprehensive software solution for managing customer relationships, route planning, and logistics for the city's solid waste collection services. This RFP was issued on July 7, 2026, with responses due by August 14, 2026.

The City of Virginia Beach is seeking proposals for Solid Waste Management CRM and Routing and Logistics Software to support the city's solid waste operations. The procurement aims to provide a comprehensive software solution for managing customer relationships, route planning, and logistics for the city's solid waste collection services. This RFP was issued on July 7, 2026, with responses due by August 14, 2026.

Provide CRM to ERP integration service.

Provide user experience (UX/UI) design, Microsoft Dynamics 365 (D365) configuration and extension services, integration development, data migration, testing, and implementation support to implement a new CRM & Licensing Solution for ODA staff (AGGIES) and customers.

The Alabama Department of Forensic Sciences is soliciting competitive (all‑or‑none) bids for the supply of dry‑gas ethanol reference material (RM) and certified reference material (CRM) used to calibrate breath‑alcohol testing devices. The vendor must be ISO 17034‑accredited, supply specified aluminum refillable cylinders and CRM cylinders, include all freight (FOB destination), and assume shipping/return/replacement costs; the contract is for 12 months with up to four one‑year extensions and CPI‑based adjustments. Bidders must be registered on Alabama Buys, submit E‑Verify documentation, and meet most‑favored‑customer pricing obligations; the posting references public solicitation documents (terms, specifications, and ITB boilerplate).

Seeking market information and innovative solutions from knowledgeable and experienced vendors to better understand the current landscape of customer communications information solutions available for a complex, multi-modal public transit system.

Hillsborough County, Florida is soliciting competitive sealed proposals for an electronic payment receipt system and customer engagement solution for its Water Resources Department. The solution must support multiple payment channels (credit card, e-Check, mobile, text, digital wallet, retail), bill print and mail services, a self-service customer portal with live chat and chatbot, and multi-channel customer communication. The contract term is five years with an estimated value of approximately $22 million, and proposals are due by August 11, 2026.

Customer Facing PV & EV Tool.

Hillsborough County, Florida is soliciting competitive sealed proposals for an electronic payment receipt system and customer engagement solution for its Water Resources Department. The solution must support multiple payment channels (credit card, e-Check, mobile, text, digital wallet, retail), bill print and mail services, a self-service customer portal with live chat and chatbot, and multi-channel customer communication. The contract term is five years with an estimated value of approximately $22 million, and proposals are due by August 11, 2026.