CRM RFPs

Close: Jan 28, 2026

Customer Relationship Management (CRM) & Student Engagement System.

Close: Jan 22, 2026

The City of Calgary (Solicitation AB-2025-07458) is seeking proposals for a modern, cloud-based Customer Relationship Management (CRM) solution to enhance 311 services, centralize citizen interactions, optimize service request workflows, and support data-driven decision-making. The opportunity is posted on an external procurement service (SAP Ariba) with documents and submission instructions available via the provided Ariba link; submissions are to be made through the SAP Business Network/Ariba portal. The estimated contract value is $3,500,000.00 and the solicitation is open with a closing date of 2026-01-22.

Close: Jan 28, 2026

Procurement of a comprehensive Customer Relationship Management (CRM) and Student Engagement System that integrates with Ellucian Banner and Canvas, complies with TX-RAMP Certification Level 2, and manages interactions and communications with prospective and current students.

Close: Jan 8, 2026

Provide qualified vendors to provide a cloud-based customer relationship management (crm) and reporting software solution. This initiative aims to strengthen the city s economic development operations through improved tracking of business retention and expansion (bre) efforts, investment lead management, and enhanced data-driven decision-making. The system should empower staff to more effectively communicate with local businesses, investors, and partners while providing real-time insights into west fargo s business climate. We invite your organization to submit a proposal detailing how your software solution and implementation approach can meet these needs. The city is committed to identifying a long-term technology partner that can deliver a user-friendly, scalable, and secure crm platform aligned with our mission to promote sustainable economic growth. We appreciate your interest in working with the city of west fargo and look forward to reviewing your proposal.

Close: Jan 13, 2026

The City of Greensboro (NC) issued a solicitation for Salesforce Customer Relationship Management implementation services to procure vendor support for configuring and delivering CRM capabilities. This opportunity is estimated between $500,000 and $2,000,000, was posted on December 15, 2025, and responses are due January 13, 2026. Official solicitation documents must be requested or accessed via the City’s supplier portal.

Close: Jan 9, 2026

Seeking a comprehensive campus-wide customer relationship management (crm) system.

Close: Jan 20, 2026

The Office of the Governor of Texas is soliciting written proposals for a Customer Relations Management (CRM) system to enhance constituent engagement and modernize communications. The contractor must provide a fully operational CRM with multichannel engagement, integration, reporting, migration of legacy data, and meet governance/security requirements. The contract term is March 1, 2026 through August 31, 2028 with options for two one‑year renewals through August 31, 2030.

Close: Jan 12, 2026

Sustainable Energy Utility Billing and Customer Relation Management Software.

Close: Feb 3, 2026

Provide Contact Center CRM System.

Close: Feb 3, 2026

Procurement of a Contact Center CRM System.

Close: Jan 12, 2026

IFC’s Financial Institutions Group Advisory Services seeks a vendor to recruit, activate, train, and manage a nationwide network of mobile money agents in Angola over 12 months. The scope includes driving customer registrations and activations, enforcing AML/KYC and branding standards, managing liquidity and a secure digital field‑force management platform, and delivering daily, weekly, and monthly reporting. The engagement is undertaken in partnership with Unitel Money Angola and targets both agent network growth and performance management.

Close: Jan 9, 2026

Weber State University seeks proposals for a campus-wide Student CRM solution (single line item: 1 EA). Key attachments include the RFP document, pricing template, Governmental Entity Software Addendum, and a Claim of Business Confidentiality. No prerequisites listed. Primary contact: Eric Nakamura (ericnakamura@weber.edu, +1 801-626-6295).

Close: Feb 5, 2026

The Indiana Family and Social Services Administration (FSSA), Division of Mental Health and Addiction (DMHA) seeks a vendor to provide and implement a 988 Crisis Call Center Data Platform (the Future System) – a standardized CRM to track, manage, and analyze 988 calls, chats, and texts and connect individuals in crisis to services. The system must comply with federal 988 Lifeline and SAMHSA requirements, HIPAA and state data security standards, integrate with Genesys telephony, support CMS certification processes, and include training and post‑deployment support. The solicitation is open with a posting date of Dec. 17, 2025 and a response deadline of Feb. 5, 2026.

Close: Jan 30, 2026

Provide Customer Care Uniform Services.

Close: Jan 23, 2026

Public outreach, application intake, income verification, secure data management, customer service, and monthly reporting. Applications shall begin through the city's oneoahu.org website, which shall serve as the centralized intake point.

Close: Jan 22, 2026

Purchase, installation, support and integration services required for a new Utility Billing customer portal.

Close: Jan 9, 2026

provide all labor, material, equipment and support for an electronic payment receipt system to process customer payments through various channels for the Hillsborough County Water Resources Department; to accept on-line credit card payments, e-Checks, mobile, text, digital wallet, and retail payment solutions; and bill print, mail services, and bill redesign to afford the County an opportunity to generate revenue, customer portal to enable customers with self-service, Live Chat, Chatbot, bill view/comparison solution options, communication management feature to communicate with customers using multiple communication options.

Close: Jan 23, 2026

Qualified Respondents to provide auxiliary Customer Care Contact Center (CCCC) Services,

Close: Jan 16, 2026

Customer experience masterplan update.

Close: Jan 13, 2026

Provide customer support services for airport terminal operations.