CRM RFPs

Close: Apr 21, 2026

Customer Relationship Management (CRM) Solution.

Close: Apr 14, 2026

Capilano University has issued a Negotiated Request for Proposals for a Customer Relationship Management (CRM) Recruitment and Retention Initiative. The project seeks consulting services to implement or enhance a CRM solution to improve student recruitment and retention outcomes. Interested bidders are directed to the BC Bid portal for full documentation and mandatory amendments.

Close: Apr 22, 2026

Florida Polytechnic University is seeking a comprehensive Customer Relationship Management (CRM) solution to support its Development department and other university units. The required system must handle at least 20,000 records and include features for data cleaning, reporting, mobile access, and marketing modules. Proposals must be submitted through the university's procurement portal by April 22, 2026.

Close: Apr 21, 2026

Seeking for customer relationship management software.

Close: Apr 28, 2026

Seeking a Vendor to provide customer service professional services and technology. The Base Phase, to begin at time of Agreement ratification, includes the provision of customer service professional services for Contributors, E-Rate, High Cost, Rural Health Care, and Service Providers, as well as the transition of O&M of the MS Dynamics CRM to the selected Vendor. Currently, the scope of the CRM component is constrained only to USAC’s customer service complaints, and whistleblower processes. It will not include additional CRM modular or functional features in support of larger non-customer service areas such as human resources, project automation, finance/invoicing, etc., with the exception where personnel in these areas directly support customer service efforts. However, USAC may want to implement such broader capabilities in the future.

Close: Apr 28, 2026

Seeking a Vendor to provide customer service professional services and technology. The Base Phase, to begin at time of Agreement ratification, includes the provision of customer service professional services for Contributors, E-Rate, High Cost, Rural Health Care, and Service Providers, as well as the transition of O&M of the MS Dynamics CRM to the selected Vendor. Currently, the scope of the CRM component is constrained only to USAC’s customer service complaints, and whistleblower processes. It will not include additional CRM modular or functional features in support of larger non-customer service areas such as human resources, project automation, finance/invoicing, etc., with the exception where personnel in these areas directly support customer service efforts. However, USAC may want to implement such broader capabilities in the future.

Close: Apr 22, 2026

A customer feedback management solution. The product must collect, store, visualize, and analyze customer feedback surveys and other relevant customer data.

Close: Apr 29, 2026

Seeking establish a dual-vendor contractual framework for Cardiac Rhythm Management (CRM) implantable device

Close: May 2, 2026

The City of Kansas City, Missouri issued an RFP seeking a comprehensive 311 Customer Relationship Management (CRM) software solution to improve citizen request intake, processing, and reporting. The system must provide multi-channel intake, multi-lingual support, and integration with existing systems such as Cartegraph, Hansen, and Esri GIS. The contract includes optional renewals for up to five additional one-year terms following the initial execution.

Close: Apr 15, 2026

The City and County of Honolulu is soliciting competitive sealed bids to restore the concrete rubble masonry (CRM) channel walls of Kapalama Stream at two locations on Oahu: Kohou Street and 1325 N. School Street. Work includes construction access, dewatering/flow bypass and cofferdam protection with super sacks, clearing and grubbing, and associated site and environmental controls; the estimated budget is $1.6 million. A pre‑offer conference was held on 2026-01-22 and bids are due by 2:00 PM HST on 2026-04-14.

Close: May 8, 2026

Qualified vendors for a stand-alone customer portal/customer engagement platform that provides utility customers with an informational and transactional software application integrated with Badger Beacon and the City’s utility billing system through Tyler Munis.

Close: Apr 28, 2026

The St. Mary’s County Metropolitan Commission is soliciting bids for the outsourcing of customer utility billing services, including the printing and mailing of approximately 15,000 to 16,000 bills per month. The contractor will be responsible for preparing invoices, providing envelopes, adding postage, and transporting mail to the post office. Bids must be submitted in a sealed envelope to the procurement agent by the specified deadline in April 2026.

Close: Apr 30, 2026

The Customer Seating Experience work includes but is not limited to General, Electrical and Architectural construction to add recharging stations, customer service desks, and related furniture at the Airport. Work also includes electrical components within millwork and furniture. Areas of work include the Concourse and Baggage Claim. The Ancillary Furniture in this package has been specified with the understanding that all items are “open line” product and thereby available for contract by local furniture dealers.

Close: Apr 24, 2026

The Metropolitan St. Louis Sewer District issued RFI 1526 seeking information and implementation services for a Customer Information System (CIS) and Customer Self-Service (CSS). The opportunity is available through the MSD public planroom, with documents available to registered users. Bids and proposals are due April 24, 2026, at 11:00 AM local time.

Close: Apr 30, 2026

The Washington Metropolitan Area Transit Authority (WMATA) is soliciting proposals to conduct customer satisfaction measurement for its MetroAccess paratransit service, including tracking awareness, utilization, and satisfaction on a continuous basis and providing quarterly reports. The contract includes options for up to five years and is open to qualified vendors who will submit bids via the WMATA Supplier Portal. The solicitation requests ongoing quarterly reporting and data analysis to inform service delivery and performance.

Close: Apr 23, 2026

The contractor will conduct studies to assess EBSA-provided data, which will enable Regional and National offices to determine the actions necessary to provide participant assistance services. The contractor shall be responsible for maintaining and implementing all aspects of the study: 1.) Document the sampling methodology and survey instrument (Survey must include up to 10 agency EBSA-provided questions in addition to any proprietary questions used by the contractor to measure customer satisfaction and related attributes). 2.) Prepare the Paperwork Reduction Act package for submission to the Department of Labor’s Office of the Chief Evaluation Officer (OCEO) and the Office of Management and Budget (OMB) that meets all of OMB’s requirements as published on their website (https://www.reginfo.gov/public/jsp/Utilities/index.myjsp) and incorporating any changes required by either OCEO or OMB. 3.) Conduct interviews/surveys and analyzing the results [e.g., regression, bar, line charts, etc.]. See attached file.

Close: Apr 30, 2026

The work effort includes roofing, siding, windows, doors, paving, landscaping, painting, lighting, interior remodeling, floor coverings, HVAC, electrical, plumbing, security and workstation furniture.

Close: Apr 27, 2026

The project consists of removing the existing roofing and insulation down to the sheathing and installing a standing seam 24g metal roof and TPO roof. For a total of approximately 2700 SF for the metal roof and 2100 SF for the flat roof. The work shall also include approximately 1245 feet of aluminum facia wrap and soffit, as well as 360 feet of seamless gutters. The scope includes all applicable coatings, insulation, and appurtenances per the Plans and Specifications, as well as hauling of any debris from the removal.

Close: May 6, 2026

The Superior Court of California, County of Los Angeles is soliciting proposals for Customer Experience Program Design and Implementation Consulting Services to design and implement an enterprise-wide Customer Experience program aligned with the Court’s strategic plan. The contract is for three years with two optional annual renewals and requires vendors to submit proposals electronically via the Court’s Bonfire portal. The solicitation includes phased services such as discovery, CX vision and roadmap, governance and capability building, and pilot planning/implementation.

Close: Apr 17, 2026

The government authority in Washington, DC is seeking an expert vendor to provide customer solutions and establish a firm-fixed price contract for subject matter expertise support. The scope includes researching, facilitating feedback sessions, performing market testing, and providing program management support to create low-friction customer solution toolkits. The contract period is intended for one year with a deadline for questions set for April 8, 2026.