CRM RFPs

Close: Jan 23, 2026

Qualified Respondents to provide auxiliary Customer Care Contact Center (CCCC) Services,

Close: Jan 16, 2026

Customer experience masterplan update.

Close: Jan 13, 2026

Provide customer support services for airport terminal operations.

Close: Jan 13, 2026

Charlotte Douglas International Airport (CLT) seeks a vendor to provide customer support services for terminal operations (non-federally funded). Scope covers staffing, operations and transition plans, training, and ongoing terminal customer support; contract term is three years with two optional one-year renewals. Evaluation emphasizes proposer experience, key project team, staffing/scheduling, operations/transition plan, training plan, and compensation. Proposals must be submitted via the airport's e-bidding portal; a non-mandatory pre-proposal conference/site visit is offered.

Close: Feb 5, 2026

To secure a vendor to provide and implement a 988 Crisis Call Center Data Platform (also referred to herein as “the Future System”) for the Indiana Family and Social Services Administration (FSSA) Division of Mental Health and Addiction (DMHA). DMHA requires a standardized crisis data platform across the public behavioral health system capable of tracking, managing, and analyzing crisis services calls to connect individual with necessary crisis services.

Close: Jan 22, 2026

Provide comprehensive inventory and resource management solution.

Close: Jan 22, 2026

Furnish and deliver a pre-engineered pre-fabricated building to serve as a customer service unit.

Close: Jan 31, 2026

The Utah Department of Transportation (UDOT) requests proposals to provide a Toll Back Office System (BOS) and Customer Service Center (CSC) support to manage electronic toll collection account services for the Express Pass program. The contract is expected to be a single award covering development, transition, delivery, and ongoing operations including customer account management, CSC staffing, and system maintenance. The period of performance is five years with up to five one-year extensions; work will primarily be performed in Salt Lake City and surrounding areas of Utah.

Close: Feb 20, 2026

The Port of Astoria seeks proposals for an Enterprise Resource Planning Software System to support core functions including Purchasing, Accounts Payable, Accounts Receivable, Utility Billing, General Ledger, Fixed Assets, Complex Billing, Customer Relationship Management (CRM), and Work Order Management.

Close: Jan 21, 2026

The City of Roseville seeks proposals for a comprehensive, turnkey rebate management system to support Roseville Electric Utility and Environmental Utilities, including rebate administration, equipment tracking, workflow management, and regulatory reporting. The system must support Demand Side Management (DSM) and Distributed Energy Resource (DER) program administration, water conservation incentive programs, and provide improved customer/contractor access and enhanced reporting capabilities.

Close: Jan 14, 2026

The City of Roseville Electric Utility is soliciting proposals for on-demand consulting services in energy efficiency and customer programs, including advisory services, online tools development, energy savings estimate review, surveys, customer outreach, building energy audits, and residential on-demand home audits. The initial contract term is two years with options to renew for up to five additional years and the city may award individual services to different vendors or a single vendor for multiple services. The solicitation includes a pre-bid meeting and question deadlines and lists a projected award date and an estimated budget range.

Close: Feb 3, 2026

Design, installation, commission, operation and maintenance of the FasTrak Regional Customer Service Center (RCSC) Back Office System.

Close: Jan 8, 2026

Software providers to furnish a comprehensive inventory and resource management solution. The selected software must be capable of managing both inventory materials and non-inventory items to support the city's operational, maintenance, and project development needs for the city electric utility department.

Close: Dec 1, 2026

Project management/ construction management services.

Close: Nov 4, 2026

The fundamental purpose of this CSO is to enable the Government’s product teams, customers, and/or end users to rapidly react to stimuli in the most flexible possible way, and to continually attempt to evolve customer-facing product support capabilities in novel, unpredictable, and unknown ways. See attached file.

Close: Jan 29, 2026

Travel management, travel expense management and related services.

Close: Jan 23, 2026

The County of Sacramento Department of Waste Management and Recycling (DWMR) requests bids to furnish and deliver a pre-engineered, pre-fabricated Customer Service Unit (CSU) for the North Area Recovery Station (NARS) at 4450 Roseville Road, North Highlands, CA. The CSU must be manufactured in strict conformance with the project specifications, required permits, and applicable regulations; County staff will perform any additional on-site work beyond furnishing and delivery. The procurement is a sealed bid process with questions due Dec 29, 2025 and responses due Jan 22, 2026; award is scheduled for Feb 12, 2026.

Close: Jan 29, 2026

RFP for Travel Management, Travel Expense Management, and Related Services.

Close: Dec 31, 2026

Provide professional services for market research and customer data analytics, and forecasting analysis as requested on a "call-in" basis during 2022 through 2026.

Close: Jan 20, 2026

Qualified and experienced bidders, (hereinafter referred to as “Contractor”) to provide Aquatics/Waterpark Management Services (“Pool Management Services”) at our Browns Mill Family Aquatic Center.