CRM RFPs

This is a Combined Synopsis/Solicitation (Request for Quote #W50S7U-26-Q-A002) issued by the W7M6 USPFO Activity on behalf of the 183rd Civil Engineering Squadron (CES) of the Illinois Air National Guard, 183rd Wing in Springfield, Illinois. The 100% small business set-aside procurement seeks a contractor to repair and convert an existing gym space inside Building 48 (B-48) into functional office space for customer service personnel, with a Firm-Fixed Price (FFP) contract and an estimated construction magnitude between $25,000 and $100,000. Quotes must conform to the SF 1442 and accompanying Statement of Work, and must be submitted by email to the contracting officer no later than 1:00 PM CDT on July 30, 2026.

The Department of the Army's 183d Mission Support Contracting Office, on behalf of the 183rd Civil Engineering Squadron of the Illinois Air National Guard, is seeking small business contractors to renovate Room 111 in Building 48 (formerly a gymnasium) into a new customer service suite at the 183d Wing facility in Springfield, Illinois. This Firm-Fixed Price combined synopsis/solicitation (RFQ W50S7U-26-Q-A002) is 100% set aside for small businesses under NAICS 236220 (Commercial and Institutional Building Construction) with an estimated construction magnitude between $25,000 and $100,000. The selected contractor must provide all labor, materials, tools, equipment, and supervision to complete the renovation in compliance with UFC standards and federal, state, and local laws within 90 calendar days of receiving the Notice to Proceed.

The Department of the Army (183rd Civil Engineering Squadron, Illinois Air National Guard) issued RFQ W50S7U-26-Q-A002 for renovation of the Customer Service Suite in Building 48 at Springfield, IL. The procurement is a firm-fixed-price construction requirement (NAICS 236220, PSC Y1AA), 100% set aside for Small Business and will be evaluated on Lowest Price Technically Acceptable (LPTA) criteria. Quotes must follow the SF1442 instructions and be submitted by email to Capt Alicia Braun and MSgt Amanda Brenizer by the stated deadline.

The Minnesota Governor's Council on Developmental Disabilities (GCDD) is seeking proposals from market research firms to conduct customer-focused research studies, including quantitative and qualitative research, statewide household surveys, focus groups, and in-depth interviews, focusing on people with developmental disabilities and their families.

The North Carolina Turnpike Authority (NCTA) is soliciting proposals for Customer Service Center Operations (CSCO) staffing and Contact Center Technology (CCT) solutions, including design, implementation, and ongoing support, for the NC Quick Pass Program.

The fundamental purpose of this CSO is to enable the Government’s product teams, customers, and/or end users to rapidly react to stimuli in the most flexible possible way, and to continually attempt to evolve customer-facing product support capabilities in novel, unpredictable, and unknown ways. See attached file.

Provide 183 CES Repair Customer Service B-48.

Provision of performance of customer notification and service termination assistance.

The Virginia Department of Transportation (VDOT) seeks a contractor to operate and manage its statewide electronic toll customer service center operations, supporting E-ZPass account management, customer service channels, violation processing, financial management, staffing/training, and technology management. The contract supports expansion of tolling across the Commonwealth and requires substantial in-state staffing and compliance with relevant data/security standards. The solicitation is a Request for Proposals for operational services with solicitations and Q&A details published on the buyer's procurement site.

The Port of San Diego’s Engineering-Construction Department is soliciting qualifications from professional firms to provide as-needed project management and construction management services, including scheduling, cost estimation, construction oversight, and related engineering support. This solicitation is an RFQual (Request for Qualification) for a lump-sum type award; a remote pre-bid meeting is scheduled and questions are handled through the Port’s e-bid system. The posting date is 2026-06-12 and proposals are due 2026-08-11; the procurement contact listed is Jocelyne R. Rodriguez.

Provide professional consulting, implementation, and support services for a comprehensive digital platform modernization initiative. The dda seeks an experienced consultant to evaluate its current digital environment and implement an integrated, scalable solution that enhances operational efficiency, stakeholder engagement, and long-term organizational effectiveness. The project includes, but is not limited to, customer relationship management (crm), website migration, communications, data integration, workflow automation, reporting, digital engagement solutions, and future artificial intelligence (ai)-enabled capabilities. The selected consultant will work collaboratively with the dda to develop a modern digital ecosystem that streamlines business processes, improves data management and reporting, enhances user experiences, and provides a flexible foundation for future growth. See outside link.

Project management/ construction management services.

The city requires a secure, supported, and sustainable solution to manage assets, work orders, inspections, inventory, and related operational data.

The State of Utah is seeking a Talent Management Suite to support applicant tracking, onboarding, and performance management functions. The solicitation was issued on July 15, 2026, with responses due by August 5, 2026. The procurement is being conducted through Utah's public procurement system to identify a qualified vendor to deliver an integrated talent management solution.

The Virginia State Lottery solicits a vendor to provide a best-in-class iLottery program, including an online platform, player account management, and mobile and web apps. The program will also encompass eInstant and draw games, CRM, customer support, and an affiliate program. The contract term is five years with the potential for three additional three-year renewals, with services performed within the Commonwealth of Virginia.

Seeks submittals from qualified professional service firms for as-needed electrical engineering services.

The City of Detroit issued an RFQ titled "DSS #9 - ENGINEERING, CONSTRUCTION MANAGEMENT, AND PROGRAM MANAGEMENT SERVICES" seeking qualified firms to provide engineering, construction management, and program management services. All proposals must be submitted through the City of Detroit Oracle Supplier Portal; the opportunity opened on 2024-12-13 and closes on 2029-12-31.

This is a Request for Information (RFI) issued by the City of Saskatoon to gather information from the marketplace regarding SAP SuccessFactors Performance & Goals Management (PMGM). The City is seeking high-level information from vendors, including consulting firms and implementation partners, about their experience with performance management and job architecture frameworks (competency, skills, and goal frameworks) and SAP SuccessFactors PMGM. The responses will help the City of Saskatoon understand available approaches, capabilities, and key considerations for a potential future initiative.

The City of Riverside is soliciting a qualified firm to provide professional services for electric vehicle (EV) charging infrastructure planning, design, permitting, procurement support, construction-phase administration, commissioning, and project closeout across multiple municipal sites. The work includes site assessments and feasibility studies, full stamped construction documents, permitting and utility coordination, procurement assistance and bid-evaluation support, and on-site construction-administration and commissioning; the selected firm will serve as the design professional and construction-management advisor and will not perform the construction work. The contract is initially three years with optional extensions, the buyer provides an estimated professional-services fee range of roughly $500,000–$1,500,000, and proposals are due 2026-08-03 at 2:00 PM PDT.

The Commonwealth of Massachusetts Office of the Inspector General (OIG) is seeking a qualified vendor to provide a user-friendly Software-as-a-Service (SaaS) cloud-based Integrated Case Management System (CMS) to support the OIG's investigations, complaints intake, and case tracking workflows for fiscal years FY27, FY28, and FY29. The selected vendor will deliver a comprehensive case management solution replacing or supplementing the OIG's existing LaborSoft-based system. Bid responses and questions must be submitted electronically to Marcelle Payen, Chief Fiscal Officer, at the email address listed in the solicitation.