Summary
The Virginia Department of Transportation (VDOT) seeks a contractor to operate and manage its statewide electronic toll customer service center operations, supporting E-ZPass account management, customer service channels, violation processing, financial management, staffing/training, and technology management. The contract supports expansion of tolling across the Commonwealth and requires substantial in-state staffing and compliance with relevant data/security standards. The solicitation is a Request for Proposals for operational services with solicitations and Q&A details published on the buyer's procurement site.