Customer Service Operations RFP

Description: The ICE OFM Customer Service Program requires support to perform monthly, quarterly, and annual operations, which includes support of the Customer Billing Model (CBM), the program’s current system, CMM, residing on the FOQ platform, and other tools used to execute operations. Transition Plan: The Contractor or Vendor will, as part of its proposal, present a high-level transition plan (no more than two pages) including major milestones for adding resources and transitioning support responsibilities. The Contractor or Vendor will complete the on- boarding transition plan within ten days of award. The activities to be performed and included in the plan as part of the transition are as follows: a. Transfer of documentation currently in process; b. Transfer of all deliverables in process; c. Coordinating the work with the current Contractor or Vendor to ensure sufficient knowledge transfer without an interruption of services provided to the government. See attached file.