RFP Database

Find Contact Center Software RFPs and Bid Opportunities

Find open Contact Center Software RFPs from state agencies, local governments, school districts and higher ed institutions.

20 opportunities shown.

  1. VOIP, CALL CENTER, AND IVR SERVICES

    The State of South Carolina (Department of Administration, OTIS) seeks statewide hosted telecommunications services across three lots: Hosted VoIP & Messaging, Hosted Contact Center, and Hosted IVR, with SIP-enabled solutions and Tier 3/4 U.S.-based data center deployment.

Recent buying indicators

Recent board meeting, budget, plan, and contract evidence, connected to the buyer and relevant decision-makers.

Why now

- Galesburg Community Unit School District 205 approved replacing a nearly 20-year-old Cisco phone system with a “Mel Voice business system.” - Cisco main server was dead and classroom/main-office routing had “fatal errors,” causing intermittent phone service failures. - Board approved 465 user licenses and specified 6915/6940 models, with deployment planned over fall break using surplus CPPRT revenue.

Meeting MentionPre-RFPDetected: Aug 28
Key Contacts · Verified by Starbridge
Casey Allen
12-Month Curriculum and Special Education Clerk
Michael Cooper
Assistant Director of Technology

Why now

- El Paso County plans a new 911 call handling system with a new 911 ecosystem in May. - County leaders cite goals of shorter wait times and better matching resources to caller needs.

Meeting MentionPre-RFPDetected: Aug 24
Key Contacts · Verified by Starbridge
Dalia Amezaga
Accounting/Office Manager
Amanda Manning
ADA Coordinator
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