Find open Contact Center Software RFPs from state agencies, local governments, school districts and higher ed institutions.
20 opportunities shown.
CityCA
Jul 15, 2026
Closes
Aug 13, 2026
Integration partner to migrate its eight call centers from a Cisco on-premises PCCE environment to AWS, supporting 193 agents and handling approximately 75,000 calls per month.
OtherNY
-
Closes
Aug 20, 2026
Provide five9 licensing and associated support services.
U.S. Army Medical Command (MEDCOM)
FederalTX
Jul 27, 2026
Closes
Aug 7, 2026
The U.S. Army is requesting quotes for scleral contact lenses for the Department of Optometry and Ophthalmology at Brooke Army Medical Center, Fort Sam Houston, Texas, under solicitation W81K0026QA234.
North Carolina Turnpike Division
State AgencyNC
May 29, 2026
Closes
Sep 2, 2026
The North Carolina Turnpike Authority (NCTA) is soliciting proposals for Customer Service Center Operations (CSCO) staffing and Contact Center Technology (CCT) solutions, including design, implementation, and ongoing support, for the NC Quick Pass Program.
North Carolina Department of Commerce
State AgencyNC
Jun 17, 2026
Closes
Sep 14, 2026
Procure a modern, flexible contact center solution to support the delivery of unemployment insurance (ui) services statewide.
CityQC
May 18, 2026
Closes
Aug 13, 2026
Ville de Laval is soliciting bids for the acquisition and deployment of a cloud-based customer contact center solution (reference DOS-3353, solicitation number 20145446).
South Carolina Department of Transportation
State AgencySC
Jan 31, 2022
Closes
Sep 28, 2028
The State of South Carolina is seeking a provider for statewide hosted VoIP and messaging, contact center, and IVR services.
H Councill Trenholm State Community College
Higher EducationAL
Jul 12, 2026
Closes
Aug 18, 2026
The scope of work will include construction of a new 4,300 SF healthcare student training facility including simulation laboratories, offices, a classroom, and associated mechanical, electrical, plumbing systems, and site improvements.
South Carolina Department of Administration
State AgencySC
-
Closes
Sep 28, 2028
The State of South Carolina (Department of Administration, OTIS) seeks statewide hosted telecommunications services across three lots: Hosted VoIP & Messaging, Hosted Contact Center, and Hosted IVR, with SIP-enabled solutions and Tier 3/4 U.S.-based data center deployment.
North Carolina Division of Employment Security
State AgencyNC
Jun 16, 2026
Closes
Aug 26, 2026
The North Carolina Department of Commerce, Division of Employment Security, is seeking proposals for Unemployment Insurance (UI) Call Center services.
CountyCO
-
Closes
Aug 10, 2026
Adams County Government Center Pond Liner Replacement is a solicitation seeking contractors to replace the pond liner at the Adams County Government Center in Colorado.
CountyCO
-
Closes
Aug 14, 2026
Adams County, Colorado is soliciting bids to replace a commercial dryer at the Adams County Detention Center.
Jul 16, 2026
Closes
Aug 12, 2026
The State of Vermont is soliciting proposals for horticultural maintenance services at the Williston North and Southbound Information Center, including lawn maintenance, landscaping, mowing, trimming, and pruning.
Valley Community Services Board
Special DistrictVA
Jul 10, 2026
Closes
Aug 11, 2026
The Valley Community Services Board has issued ITB #2026-01 for the construction of the Valley Recovery and Assessment Center at 4 Wilson Boulevard, Fishersville, VA.
StateFL
Jul 8, 2026
Closes
Aug 13, 2026
Invitation to Bid (ITB) for grounds maintenance services at a tennis center in Florida, soliciting contractors to provide routine groundskeeping and related services.
New York State Department of Health
State AgencyNY
Jan 30, 2026
Closes
Dec 31, 2099
The New York City Health Department (DOHMH) issued an open-ended RFP seeking providers to operate School-Based Health Centers (SBHC) that provide comprehensive primary and mental health services to students in NYC schools.
State AgencyMD
Jul 6, 2026
Closes
Aug 17, 2026
The Maryland Department of Health is soliciting bids (IFB OCMP-26-25349 / BPM057846) to provide laboratory services for Springfield Hospital Center under a one-year contract with a six-month option.
State AgencyMD
Jul 6, 2026
Closes
Aug 17, 2026
The Maryland Department of Health is soliciting bids (IFB OCMP-26-25349 / BPM057846) to provide laboratory services for Springfield Hospital Center under a one-year contract with a six-month option.
State AgencyWY
Jul 8, 2026
Closes
Aug 13, 2026
The Wyoming State Construction Department is soliciting bids to demolish a 60,000‑gallon elevated steel water tower at the Wyoming Retirement Center in Basin, Wyoming, including removal of the tower, its four‑leg support structure, all associated appurtenances, and full site reclamation.
Special DistrictTN
-
Closes
Sep 1, 2026
Memphis Light, Gas and Water (MLGW) is soliciting sealed bids for structural repairs to Building 6 at its North Service Center.
Recent board meeting, budget, plan, and contract evidence, connected to the buyer and relevant decision-makers.
- Somerset County reported 6,960 incoming and 2,100 outgoing business line calls in June, indicating overloaded constituent service lines. - Commissioners discussed 62 911 calls per day and about 200 business line calls per day, noting the need for technology and automation (including AI/phone-tree ideas) to reduce employee burden on business lines.
- DCHA reported the call center resumed after a cybersecurity incident and agents could handle calls again. - 86% of call center reps were actively answering, rising to 100% capacity at meeting start. - DCHA activated call-back and “go to” features to manage extreme high call volume and abandonment. - DCHA described consolidating call log sheets across three locations to plan follow-up call backs.
