Find open Contact Center Software RFPs from state agencies, local governments, school districts and higher ed institutions.
20 opportunities shown.
CityCA
Jul 15, 2026
Closes
Aug 7, 2026
The City of Sacramento (IT Department) requests proposals for "Contact Center Replacement" to migrate eight on‑premises Cisco PCCE call centers (about 193 agents, ~75,000 calls/month) to an Amazon Connect‑based omni‑channel contact‑center solution with integrations to Salesforce, ServiceNow, Oracle CC&B, and ESRI GIS.
Special DistrictBC
Jun 23, 2026
Closes
Aug 4, 2026
This is a Request for Information (RFI) issued by TransLink (South Coast British Columbia Transportation Authority) for a Contact Center Capability Modernization Feasibility Study.
Missouri Office of Administration
State AgencyMO
Jun 26, 2026
Closes
Jul 30, 2026
The State of Missouri is soliciting proposals for Genesys Cloud contact center licenses, maintenance, AppFoundry products, AI tokens, and related professional services for various state agencies.
U.S. Army Medical Command (MEDCOM)
FederalTX
Jul 27, 2026
Closes
Aug 7, 2026
The U.S. Army is requesting quotes for scleral contact lenses for the Department of Optometry and Ophthalmology at Brooke Army Medical Center, Fort Sam Houston, Texas, under solicitation W81K0026QA234.
North Carolina Turnpike Division
State AgencyNC
May 29, 2026
Closes
Sep 2, 2026
The North Carolina Turnpike Authority (NCTA) is soliciting proposals for Customer Service Center Operations (CSCO) staffing and Contact Center Technology (CCT) solutions, including design, implementation, and ongoing support, for the NC Quick Pass Program.
North Carolina Department of Commerce
State AgencyNC
Jun 17, 2026
Closes
Sep 14, 2026
Procure a modern, flexible contact center solution to support the delivery of unemployment insurance (ui) services statewide.
CityQC
May 18, 2026
Closes
Aug 13, 2026
Ville de Laval is soliciting bids for the acquisition and deployment of a cloud-based customer contact center solution (reference DOS-3353, solicitation number 20145446).
South Carolina Department of Transportation
State AgencySC
Jan 31, 2022
Closes
Sep 28, 2028
The State of South Carolina is seeking a provider for statewide hosted VoIP and messaging, contact center, and IVR services.
State AgencyOK
-
Closes
Aug 5, 2026
Century Center Elevator Renovation is a solicitation to renovate/modernize the elevator at the Century Center in Oklahoma, published via the BidNet Direct posting for that project.
Central Oklahoma Transportation and Parking Authority Pension Fund
Special DistrictOK
Jul 13, 2026
Closes
Aug 5, 2026
EMBARK (Central Oklahoma Transportation and Parking Authority) is soliciting bids for the Century Center Elevator Renovation in Oklahoma City; the solicitation was published July 13, 2026 and the submission deadline is August 5, 2026 at 10:00 AM CDT.
H Councill Trenholm State Community College
Higher EducationAL
Jul 12, 2026
Closes
Aug 18, 2026
The scope of work will include construction of a new 4,300 SF healthcare student training facility including simulation laboratories, offices, a classroom, and associated mechanical, electrical, plumbing systems, and site improvements.
South Carolina Department of Administration
State AgencySC
-
Closes
Sep 28, 2028
The State of South Carolina (Department of Administration, OTIS) seeks statewide hosted telecommunications services across three lots: Hosted VoIP & Messaging, Hosted Contact Center, and Hosted IVR, with SIP-enabled solutions and Tier 3/4 U.S.-based data center deployment.
North Carolina Division of Employment Security
State AgencyNC
Jun 16, 2026
Closes
Aug 26, 2026
The North Carolina Department of Commerce, Division of Employment Security, is seeking proposals for Unemployment Insurance (UI) Call Center services.
CountyCO
-
Closes
Aug 10, 2026
Adams County Government Center Pond Liner Replacement is a solicitation seeking contractors to replace the pond liner at the Adams County Government Center in Colorado.
CountyCO
-
Closes
Aug 14, 2026
Adams County, Colorado is soliciting bids to replace a commercial dryer at the Adams County Detention Center.
Utah Division of Purchasing and General Services
State AgencyUT
Jun 25, 2026
Closes
Jul 29, 2026
The solicitation titled "22967 - Utah Games at City Center P2" solicits bids for work related to the Utah Games at City Center project and is posted on BidNet Direct.
Jul 16, 2026
Closes
Aug 12, 2026
The State of Vermont is soliciting proposals for horticultural maintenance services at the Williston North and Southbound Information Center, including lawn maintenance, landscaping, mowing, trimming, and pruning.
Valley Community Services Board
Special DistrictVA
Jul 10, 2026
Closes
Aug 11, 2026
The Valley Community Services Board has issued ITB #2026-01 for the construction of the Valley Recovery and Assessment Center at 4 Wilson Boulevard, Fishersville, VA.
StateFL
Jul 8, 2026
Closes
Aug 13, 2026
Invitation to Bid (ITB) for grounds maintenance services at a tennis center in Florida, soliciting contractors to provide routine groundskeeping and related services.
California Public Utilities Commission (CPUC)
State AgencyCA
Mar 6, 2026
Closes
Aug 2, 2026
The California Public Utilities Commission (CPUC) is soliciting proposals to provide Equipment Processing Center (EPC) services to support the California Connect (CAC) program, including contact center operations, inventory management, disaster call services, and knowledge base development.
Recent board meeting, budget, plan, and contract evidence, connected to the buyer and relevant decision-makers.
- Resolution 2026-27 authorizes renewing Infradapt telecom software and outsourced IT and telephone services. - Exhibit includes Hosted PBX monthly package with up to (55) extensions and (4) auto attendants. - 48-month agreement with $1,500 setup fee and $8,469.06 setup/activation total $9,969.06.
- Somerset County reported 6,960 incoming and 2,100 outgoing business line calls in June, indicating overloaded constituent service lines. - Commissioners discussed 62 911 calls per day and about 200 business line calls per day, noting the need for technology and automation (including AI/phone-tree ideas) to reduce employee burden on business lines.
