Closed

Contact Center Replacement (RFP)

Description: Integration partner to migrate its eight call centers from a Cisco on-premises PCCE environment to AWS, supporting 193 agents and handling approximately 75,000 calls per month.

Buyer: City of Sacramento
City · CA, US
Released: Jul 15, 2026
Closes: Aug 13, 2026(Closed)

Files

Original attachments and procurement documents tied to this bid.

1 file available

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Key Contacts

Decision makers connected to this RFP from City of Sacramento.

Ivan Castellanos311 Manager

*******@************

+1 (***) ***-****

Osvaldo LopezAccounting Manager

*******@************

+1 (***) ***-****

Khyra BlackmanAdministrative Analyst

*******@************

+1 (***) ***-****

Katie DignanAssistant City Manager

*******@************

+1 (***) ***-****

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