Provide a solution that meets the requirements of the Centers for Medicare and Medicaid Services (CMS) Interoperability and Patient Access rule CMS-9115 and 0057-F, as well as professional services for implementation.
The District of Columbia Health Care Finance (DHCF) seeks a vendor to operate and staff the District Direct Contact Center for FY 27. The work includes full-time call-center staffing, inbound and outbound communications, customer-service functions, and associated application software support for health-care financing programs. The solicitation is an open Request for Proposal with an open date of August 12, 2026, and a closing date of November 9, 2026.
Buyer Attributes
Key metrics and characteristics
City
The city where this buyer is located.
Washington
County
The county where this buyer is located.
District of Columbia
Address
Physical address of this buyer.
441 4th St NW
Phone Number
Contact phone number for this buyer.
(202) 442-5988
Zip Code
Postal code for this buyer's location.
20001
Propensity to Spend
How likely this buyer is to spend on new technology based on operating budget trends.
CautiousAggressive
Higher is better Unlock
AI Adoption Score
How likely this buyer is to adopt new AI technologies.
ConservativeEarly Adopter
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Startup Friendliness
How often this buyer champions startups and early adoption.
Board meetings and strategic plans from District of Columbia Department of Health Care Finance
Department Of Health Care Finance Maternal Health Advisory Group Meeting Summary
Date: Sep 15, 2026Type: Meeting mention
The meeting focused on reviewing findings from the TMaH Community Conversations report regarding Medicaid beneficiaries' navigation of maternity care. Key topics included participants' experiences with provider interactions, navigation challenges, the burden of self-coordination, and the impact of administrative and language barriers. The advisory group discussed potential implications for TMaH, specifically addressing access infrastructure, care quality, safety standards, and whole-person care approaches. Additional discussion centered on refining bias training, increasing transparency regarding home visiting programs, improving education for pregnancy programs, and enhancing postpartum care support. The session concluded with updates on new resources for Doula services.
DC HIE Policy Board Policy Board Meeting
Date: Sep 17, 2026Type: Meeting mention
The meeting consisted of a formal vote to adjourn, with attendance records noted for board members and ex-officio members.
Maternal Health Advisory Group Meeting Summary
Date:
Key Contacts
Public-sector contacts connected to District of Columbia Department of Health Care Finance.
MR
Maude Regenia HoltAdministrator, Office of the Ombudsman and Health Care Bill of Rights
The meeting focused on the Transforming Maternal Health (TMaH) initiative, covering key discussion points such as whole-person care pillars, CMS-required milestones, and upcoming payment model adjustments, including the delay of prospective payments and expected timelines for retrospective shared savings. Additionally, participants examined perinatal substance use disorder (SUD) screening, addressing challenges like stigma, health inequities, and the need for standardized referral workflows. Discussions also highlighted the importance of provider training, resource guides for patients and caregivers, and the necessity of strengthening coordination with community-based organizations to support effective treatment and discharge planning.
Extracted from official board minutes, strategic plans, and video transcripts.
Meeting signals
Know what buyers discuss before RFPs drop
Track District of Columbia Department of Health Care Finance meetings, strategic plans, and budget discussions before the public bid appears.