Open RFP

FY 27 - DCAS - District Direct Contact Center - RFP

Description: The District of Columbia Health Care Finance (DHCF) seeks a vendor to operate and staff the District Direct Contact Center for FY 27. The work includes full-time call-center staffing, inbound and outbound communications, customer-service functions, and associated application software support for health-care financing programs. The solicitation is an open Request for Proposal with an open date of August 12, 2026, and a closing date of November 9, 2026.

Buyer: District of Columbia Department of Health Care Finance
StateAgency · DC, US
Released: Aug 12, 2026
Closes: Nov 9, 2026(80 days left)

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Key Contacts

Procurement and program contacts connected to District of Columbia Department of Health Care Finance.

Maude Regenia HoltAdministrator, Office of the Ombudsman & Health Care Bill of Rights

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Darrin ShafferAgency Fiscal Officer

*******@************

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Colleen SonoskyAssociate Director, Division of Children’s Health Services

*******@************

+1 (***) ***-****

Musili AkinshemoyinAssociate Director, Financial Business Operations

*******@************

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