RFP Database

Find IT Services & Support RFPs and Bid Opportunities

Find open IT Services & Support RFPs from state agencies, local governments, school districts and higher ed institutions.

20 opportunities shown.

  1. Wisconsin Investment Board

    State AgencyWI

    Information Technology Consultancy Questionnaire

    The State of Wisconsin Investment Board (SWIB) is soliciting responses to an Information Technology Consultancy Questionnaire to create a pre-qualified vendor pool for ad-hoc short-term staff augmentation projects supporting investment technology and related services.

Recent buying indicators

What IT Services & Support buyers are planning now

Recent board meeting, budget, plan, and contract evidence, connected to the buyer and relevant decision-makers.

City of Gardner
KSSep 3
Why now

- Staff recommends City Council execute SEL contract for SCADA and RTU replacement due to SCADA technical obsolescence. - SCADA replacement targets outages/visibility gaps like no outage reporting and manual phone-call tracking. - Total SCADA/RTU contract value is $303,268.83 with $83,268.83 over the $220,000 budget.

Meeting MentionPre-RFPDetected: Sep 3
Key Contacts · Verified by Starbridge
Kyle Halder
Building Inspector
Pete Cappelatti
Building Maintenance Supervisor

Northwest Suburban Special Education Organization
ILSep 2
Why now

- District maintains an enterprise asset inventory using Meraki, Google Admin, Active Directory, and Verizon mobile records. - Automated vulnerability scanning is insufficient; internal scanning is not performed and coverage is limited mainly to external checks. - SIEM-based centralized security event alerting is not established; security events are reviewed via separate tools. - Patch management uses WSUS, PDQ Deploy/Smart Deploy, Meraki, and Google updates, but patch review cadence is not fully defined.

Meeting MentionPre-RFPDetected: Sep 2
Key Contacts · Verified by Starbridge
Nicole Burke
Assistant Principal at Miner
Gavin McGinn
Assistant Superintendent of Business Services
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Procurement guide

IT services and support RFP questions

Use these answers to qualify solicitations, compare scope, and prepare a stronger response before the deadline.

What is included in an IT services and support RFP?

An IT services and support RFP may cover managed IT services, help desk operations, desktop support, network and server administration, cloud operations, cybersecurity support, or technical staff augmentation. Buyers may also include after-hours coverage, incident response, asset management, service transition, and knowledge transfer in the scope. The solicitation's statement of work and service-level requirements define the final obligations.

Which government and education buyers issue IT services RFPs?

State technology offices, cities, counties, school districts, public universities, community colleges, utilities, and special districts all procure IT support. Some solicitations cover an entire organization, while others come from a specific department, campus, public safety unit, or operating agency with its own systems and support requirements.

What requirements should vendors review before responding?

Review the required support hours, response and resolution targets, staffing levels, certifications, onsite coverage, security controls, background checks, data protection terms, insurance, subcontracting rules, and transition schedule. Vendors should also confirm whether the buyer expects incumbent knowledge transfer, named personnel, local presence, or support for specific platforms. The issued RFP and addenda remain the controlling documents.

How are managed IT services proposals evaluated?

Evaluation commonly considers the technical approach, staffing plan, relevant experience, transition method, service-level reporting, security practices, references, and price. Weighting varies by solicitation. A compliant response should map each requirement to a clear delivery method and show how the proposed team will measure service performance throughout the contract.

What pricing formats appear in IT support solicitations?

Buyers may request a fixed monthly managed-service fee, hourly rates by labor category, time-and-materials pricing with a not-to-exceed amount, unit rates, or separate pricing for optional services. Check whether the pricing form distinguishes implementation, ongoing support, renewals, travel, hardware, and out-of-scope work. Renewal escalators and contract options can materially affect the evaluated price.

How can vendors find IT services opportunities before an RFP is published?

Early demand often appears in board meeting minutes, budget and capital plans, IT modernization strategies, audit findings, expiring contracts, and technology leadership changes. Following that evidence helps vendors identify the likely buyer, understand the operational problem, and begin account research before requirements and timelines become fixed in a public solicitation.