HELPDESK / ENTERPRISE SERVICE DESK SYSTEM RFP

Description: Casper College is seeking proposals for a helpdesk and enterprise service desk system serving IT, Facilities, Strategic Communications and Marketing, the Copy Center, Digital Learning Center, and Institutional Research. The solution may be cloud-based or hosted on-site and must provide capabilities including API integrations, mobile applications, asset management, billing and chargeback support, reporting, analytics, workflow automation, authentication, ticketing, SLA management, and department-specific workflows. The solicitation is for a commercial technology service rather than a grant program, and proposals are due August 27, 2026 at 2:00 P.M. Mountain Daylight Time.