Closing soon

UI Call Center Services RFP 43-1389-26

Description: The North Carolina Department of Commerce, Division of Employment Security, is seeking proposals for Unemployment Insurance (UI) Call Center services. The goal is to implement a modern contact center solution that improves the claimant experience and supports operational needs. Key requirements include scalable customer support, secure system integration, and AI-supported IVR capabilities.

Buyer: North Carolina Division of Employment Security
StateAgency · NC, US
Released: Jun 16, 2026
Closes: Aug 26, 2026(6 days left)

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Key Contacts

Procurement and program contacts connected to North Carolina Division of Employment Security.

Raju GadirajuChief Information Officer

*******@************

+1 (***) ***-****

Laura LeonardCommunications Director

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