IndyGo

The meeting focused on a proposal to update the fare policy, specifically a proposed base fare increase from $1.75 to $2.75 effective January 1, 2026. Key topics included the history of the current fare policy, the impact of inflation and increased operating expenses on transit service, and the use of My Key and fare capping for more equitable pricing. The proposal also aims to retire certain magnetic stripe passes and discussed the implications for riders, particularly those who rely on cash, as well as the fare structure for the reservation-based Indigo Access service.

The committee meeting included staff introductions for the operations division, specifically highlighting the roles of the deputy chief of transit operations and the manager of mobility services. Presentations were made regarding the American Bus Benchmarking Group, focusing on data benchmarking, key performance indicators, and strategic planning. Additionally, the committee reviewed the results of a customer satisfaction survey, detailing methodologies for data collection and analysis to target service improvements.

The board meeting covered several critical items, including the authorization for the President and CEO to execute four utility relocation agreements with AES Indiana for the Blue Line Corridor project, valued at up to $830,000. Additionally, the board reviewed the 2025 insurance policy renewal extensions, noting a strategic shift to align renewals with the fiscal budget. The meeting also featured a presentation on the unaudited 2024 year-end financial results, highlighting total revenues that exceeded budget expectations by 4.3% and total expenditures that finished 9.1% under budget. Finally, the board recognized several coach operators for their safe driving records.

The committee meeting focused on updates to the 'Ride Safe' enhancement initiatives, categorized into five themes: the 'See Something, Say Something' campaign, proactive video surveillance, adding law enforcement to senior leadership, a zero-tolerance approach to passenger misconduct, and a holistic review of relevant laws. Key updates included the successful recruitment of a senior director of security and enforcement, efforts to improve contractor oversight, the transition of fare inspectors to in-house staff, and the launch of a 'Be on the Lookout' program to identify disruptive individuals. Additionally, the committee discussed fare enforcement strategies, including 'fare blitzes' at the transit center, the importance of validating passes, and efforts to transition users toward the 'My Key' system, including support for unbanked individuals.

The public hearing focused on a proposed fare increase. Attendees provided testimony expressing concerns regarding the impact of the fare hike on daily commuters, particularly those within the disability community who rely on paratransit services. Several speakers proposed alternatives, including incremental fare increases, the implementation of rider rewards programs, and maintaining pass structures for budget predictability. The discussion highlighted the financial challenges faced by riders and the need for a balanced approach to address the agency's fiscal requirements without placing an undue burden on its most vulnerable users.