Transit Account and Passenger System (TAPS)

Description: This RFI is issued solely to obtain information from the marketplace. It is not a Request for Proposals, Invitation for Bids, offer to contract, or promise that a future procurement will occur. Responses are voluntary and will be used to inform project planning, requirements development, acquisition strategy, budgeting, and risk management. The purpose of this Request for Information is to identify organizations with the capability and experience to help plan, design, configure, implement, integrate, host, operate, and support a Transit Account and Passenger System (TAPS), and to obtain industry recommendations regarding how a project of this type should be structured and delivered. The agency has developed a preliminary enterprise Scope of Work describing a potential future-state platform for rider registration, customer account management, credentials, utilization tracking, reporting, cybersecurity, system integration, and future account-based fare collection. Before finalizing a procurement strategy or detailed requirements, the agency wants to understand the current marketplace, available solution models, implementation practices, technology alternatives, cost drivers, risks, and lessons learned from comparable programs.