Open RFP

RFP - Contact Centre as a Service

Description: The Province of Nova Scotia is seeking an enterprise cloud-based Contact Centre as a Service (CCaaS) solution for use by the Province. The scope includes the platform, telephony, digital communication channels, implementation, configuration, integrations, training, reporting, security, support, and ongoing service management. The procurement is an open competitive RFP with an estimated 36-month contract intended to modernize and consolidate contact centre services.

Buyer: Nova Scotia
State · NS, CA
Released: Aug 19, 2026
Closes: Oct 6, 2026(16 days left)

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Key Contacts

Decision makers connected to this RFP from Nova Scotia.

Morgan McWadeAssistant Auditor General

*******@************

+1 (***) ***-****

Adam HardingAssistant Auditor General, Performance Audit Team

*******@************

+1 (***) ***-****

Tracy Fiander TraskAssociate Deputy Minister, Chief Technology Officer

*******@************

+1 (***) ***-****

Susie CookeAudit Director, Province of Nova Scotia - Internal Audit Centre

*******@************

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