Open RFP

PS20261849-TS-RFP - Contact Centre as A Service Solution

Description: The City of Vancouver is soliciting proposals for a Contact Centre as A Service Solution to modernize its customer engagement capabilities. The contract term is five years, with four possible one-year extensions for a maximum total term of nine years. Responses must be submitted electronically through the City's Supplier Portal in accordance with the RFP requirements and the Scope of Work attachment.

Buyer
Vancouver

City · BC, CA

Released
Aug 28, 2026
Closes
Oct 5, 2026(15 days left)

Files

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