PROPOSAL DOCUMENTS FOR INFORMATION TECHNOLOGY SUPPORT SERVICES RFP-27-1002

Description: Following is a summary of information for this Project. The City of Lakeway, Texas, hereafter called the City, is requesting sealed written Proposals for furnishing all labor, materials, equipment, supervision, and incidentals, and for performing all Work required for the Information Technology Support Services, to include, in part: The City of Lakeway is seeking a qualified Contractor to serve as a Managed Service Provider -house Information Technology Department (City IT) under a co-managed model. The Contractor will work primarily remotely and on-site (one day a week minimum) to provide infrastructure monitoring and management, network and firewall administration, patch management, backup administration, cybersecurity support, Tier 2/3 escalation support, and additional operational capacity, as allocated in the Service Responsibility . On an as needed basis, the Contractor will provide services to evaluate and assess current municipal processes and information system(s) for recommended enhancements, optimizations, upgrades or replacement.