REQUEST FOR PROPOSAL ("RFP") EVENT NO. 3360 (2026) for Mobile Services Required for use by Information Technology Services

Description: INTENT AND PURPOSE The Chicago Housing Authority ("CHA") is seeking qualified Respondents to provide comprehensive mobile communications solutions. The selected Respondent shall provide a secure, scalable, and cost-effective mobility program that supports CHA employees and business operations through CHA-owned mobile devices and wireless services. CHA anticipates awarding a firm fixed-rate contract for a base period of three (3) years, with options to extend the period for up to two (2) additional one-year periods. CHA reserves the right to award to one or more Respondents. All Respondents must ensure that any mobile solutions provided are fully compliant with all applicable federal, state, and local cybersecurity requirements, including adherence to the NIST Mobile Device Security Guidelines. No award will be made to a Respondent that is on the list of Selected Respondent(s) ineligible to receive awards from CHA or the U.S. Federal Government, as furnished from time to time by HUD. CHA anticipates the contract resulting from this RFP to begin in April 2027. PROJECT BACKGROUND CHA previously deployed mobile voice and data services and devices to support staff operations. As part of its ongoing modernization efforts, CHA is seeking to transition to a value-optimized mobility model that supports: • Current and previous-generation mobile devices • Established cellular technologies (5G or better) • Enhanced security and compliance capabilities, including compliance with NIST Mobile Device Security Guidelines; full Microsoft Intune telemetry support (e.g., encryption status, OS version, jailbreak/root detection, patch reporting); support for mobile threat defense (MTD) integration; role-based access controls and Multi-Factor Authentication (MFA) for all administrative portal access • Flexible device procurement, deployment, and lifecycle management options • Optimized total cost of ownership (TCO) via mature hardware lifecycles ARTICLE III – STATEMENT OF WORK / SCOPE OF SERVICES (SUMMARY) CHA seeks Respondents to provide end-to-end mobile communication services, including but not limited to: cellular voice and data services; mobile broadband service (hotspots); smartphones and accessories; SIM/eSIM connectivity; device procurement, staging, activation, provisioning, inventory and lifecycle management; warranty and replacement services; device refresh programs; enterprise mobility management and mobile device management (including Microsoft Intune integration and compatibility); account management and a dedicated account team; reporting and analytics; and ongoing technical support. All proposed mobile solutions must comply with applicable federal, state, and local cybersecurity requirements and CHA's specified service-level, technical, and operational requirements. Key minimum technical and service requirements include (not exhaustive): • High-performance cellular services with minimum network availability of 99.9% uptime, minimum download speeds of 100 Mbps, minimum upload speeds of 20 Mbps, and network latency not exceeding 40 ms under normal conditions. • Plans supporting unlimited voice, text, and data options or pooled options; 5G or better capability; device options limited to Apple iPhone or Samsung S Series or comparable models with minimum 256 GB storage; devices must be currently supported by the manufacturer and remain compatible with Microsoft Intune throughout the base term. • Core services provisioned and priced strictly for domestic U.S. operations; international coverage excluded from core requirements but available as month-to-month modular options per-line. • Hotspot/tethering enabled on devices; protective cases, screen protectors, and chargers included for upgraded devices; device warranty and replacement programs; discounted flexible device refresh options. • Encryption of all data-in-transit using industry-standard protocols (TLS 1.2+); confirmation of encryption support for voice, messaging, and device-to-management traffic. Reporting, monitoring, and service-level commitments must include tools and methodologies to monitor network availability, service speeds, latency, outages, technical support response and resolution times, and proposed remedies or credits for unmet service levels. Mobile broadband and hotspot device management, device lifecycle management tools, inventory and usage reporting, and cost-optimization recommendations are required. Volume metrics provided by CHA (approximate) include: ~488 active lines/devices; 400+ unique users; total domestic monthly data ~4,432 TB; average data per line ~9.1 GB; total voice minutes ~83,830; total messages ~17,390. CHA reserves the right to increase or decrease quantities during solicitation or contract term. PROCUREMENT AND CONTRACT INFORMATION (SUMMARY) Proposals must be submitted electronically through CHA's Supplier Portal. Respondents must follow the submittal requirements and format described in Article V (including a Cover Letter, Executive Summary Form, Qualifications, Approach/Work Plan, Past Performance, References, Organization Structure and Key Personnel, Fee Proposal Form, Insurance documentation, Utilization Plan for M/W/DBE and Section 3 requirements, financial information, and other certifications). Insurance, M/W/DBE, Section 3, Davis-Bacon/minimum wage, debarment, and other contract requirements are specified in Articles VI, VIII and related attachments. Evaluation will be on a 100-point scale considering technical approach, past performance, organizational capacity, contract compliance, and price, with additional possible oral presentations for finalists. CHA may award to one or more respondents and may require execution of CHA's Professional Services Agreement in substantially the same form as Attachment D.