IT Service Management System Replacement

Description: The City of North Vancouver ('CNV') is issuing this Request for Proposal (RFP) to procure an experienced System Implementation partner and a modern Software Solution that supports CNV's Information Technology Service Management (ITSM) operations. CNV is seeking a SaaS-based ITSM solution to replace its existing Cherwell platform and establish ITIL-aligned service management capabilities for its Information Technology Department, with potential future expansion to other internal shared-service areas. The opportunity is posted as Solicitation BC231336 on BC Bid (the BC Government procurement portal) and mirrored on the federal CanadaBuys aggregator.