Communications and Information Capabilities Secure Software-as-a-Service (SaaS) Data Platform Support Services RFP

Description: The contractor shall provide personnel, processes, tools, documentation, and support necessary to operate and sustain a secure saas data platform. Services may include: 1. Platform onboarding, configuration, and implementation support. 2. Data-source integration and ingestion support. 3. Platform administration and tenant management. 4. Security configuration, monitoring support, and compliance support. 5. Data governance, metadata, cataloging, lineage, quality, and access-management support. 6. User support, training, and knowledge management. 7. System maintenance, release management, testing, and enhancement support. 8. Performance monitoring, capacity planning, and service reporting. 9. Incident, problem, and change-management support. 10. Authorized hsin integration, interoperability, information-sharing, and collaboration support. 11. Transition-in and transition-out services. See attached file.