BJWSA Phone System Replacement

Description: The Beaufort‑Jasper Water & Sewer Authority (BJWSA) is soliciting proposals for a full Unified Communications as a Service (UCaaS) and contact center solution to replace its existing phone system, supporting approximately 235 lines and multiple user groups. The scope includes implementation, migration from legacy hardware, integration with existing IT infrastructure, training, ongoing support, SLAs, and analytics/reporting capabilities. Vendors must provide implementation, configuration, post-deployment testing, and ongoing support to meet BJWSA’s operational requirements.