ProtoCall Services, Inc. at University of North Carolina System

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This document comprises a Purchase Order and an Amendment to a Master Services Agreement between Protocall Services, Inc. and The University of North Carolina System. The amendment extends services from August 1, 2025, through July 31, 2026, for an annual total of $218,475.00. This total covers monthly retainers for 16 campus lines and scheduled call allowances, with potential additional charges for interpretation services and overage fees. The original agreement was dated December 1, 2020.

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This document comprises an amendment to an existing agreement between ProtoCall Services, Inc. and Michigan State University, an addendum introducing subcontracted mental wellbeing services from Togetherall Inc., and a purchase order. The amendment updates compensation and rates effective July 1, 2025. The addendum, dated December 14, 2023, integrates Togetherall Inc.'s services for two years starting either January 1, 2024, or October 1, 2023, with a total cost of $96,000.00 for these specific services. The Purchase Order (No. 760714), issued on December 22, 2023, consolidates various ProtoCall and Togetherall services effective from January 1, 2024, to June 30, 2026, with a total order amount of $233,599.35.

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This Addendum modifies the Master Services Agreement dated December 9, 2008, between Protocall Services, Inc. and Ohio University. Its primary purpose is to integrate Togetherall Inc.'s online digital peer-to-peer mental wellbeing support network services into Ohio University's existing care pathways, facilitated through Protocall. The document details the scope of services, delivery mechanisms, marketing responsibilities, evaluation metrics, governance, and fee structure. The agreement for these services is for a 3-year term, commencing July 1, 2023, with a total cost to the Institution of $54,000 for the Annual Support Network License.

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This Purchase Order (PO-UCF-00080083) from the University of Central Florida, dated August 20, 2025, procures "Togetherall Services- Protocall Services Inc." for after-hours crisis/emergency call center services for UCF students. The service period runs from August 1, 2025, to July 31, 2026, for a total amount of $45,000.00. Payment terms are Net 30 via ACH.