Wisconsin Department of Health Services

This document provides a Q1 2024 review of non-emergency medical transportation (NEMT) services delivered by MTM for the State of Wisconsin Department of Health Services, and outlines the 2024 Service Strategy. Key areas of focus include a performance overview of 2023 NEMT services, a discussion on the role of the State NEMT Advocate, and comprehensive updates on the MTM Link system's migration and functionalities. The 2024 strategy is centered on increasing consistency for members through enhanced visibility into recurring trips, more consistent transportation provider assignments, and improved advance notice to providers.

This document, titled 'Wisconsin's Journey with Dementia 2018 Public Survey Results,' provides public input and priorities for the development of a new state Strategic Plan for Alzheimer's Disease and Related Dementia by the Wisconsin Department of Health Services, intended for implementation from 2019 to 2023. The survey identified top priorities including improving assistance for dementia-related crises, enhancing the quality of dementia care in assisted living and nursing homes, and increasing public awareness of brain health and dementia. Open-ended responses further emphasized increased staff training in long-term care facilities, education for family caregivers, and improving timely diagnosis and physician education.

The meeting focused on Non-Emergency Medical Transportation (NEMT) services, including updates on Gas Mileage Reimbursement (GMR) guides and the use of mobile applications, with discussions on accessibility concerns for elderly clients and those in areas with limited connectivity. The committee reviewed improvements to the meals and lodging eligibility form process, transitioned to electronic collection methods, and conducted a Q2 2025 operations review covering quality assurance, complaint data, unsuccessful trips, and call center performance. Additionally, the council discussed new parental consent form procedures for minors and the launch of an on-demand independent driver operation in Madison/Dane County branded as VeyoRide.

This meeting provided a Q1 2024 program overview and performance analysis for the transportation management services provided by MTM. Key discussion topics included member communication methods and opt-in settings, the process for meals and lodging requests, and guidelines for gas mileage reimbursement. The presentation also reviewed operational metrics such as call center performance, quality assurance, complaint resolution, and unsuccessful trip trends. Additionally, updates were provided on the MTM Link mobile app and facility portal usage, as well as transportation provider network management, including signage requirements and marketplace trip acceptance.

This document outlines Governor Evers' mental health provisions within the 2025-27 Executive Budget for Wisconsin, proposing nearly $1 billion in investments. The strategic focus areas include enhancing comprehensive school mental health systems, improving and expanding crisis response services, ensuring access to quality care by addressing insurance barriers and expanding Medicaid coverage, providing targeted support for vulnerable populations such as veterans and farmers, and preventing mental illness through investments in social determinants of health and bolstering local mental health services.