USIBWC SCADA Lifecycle Support

SCADA Lifecycle Support. Provide continuous remote support during business hours, emergency response within required timeframes, and on site support when issues cannot be resolved remotely. Work includes troubleshooting SCADA network issues, PLC and HMI modifications, backup and recovery tasks, and support for design reviews and improvement projects. The contractor shall document the SCADA environment, maintain network diagrams and hardware and software inventories, and update all required system and security documentation. The contractor shall support cybersecurity compliance using NIST SP 800.53, SP 800.82, FISMA, and DHS guidance. This includes addressing Critical vulnerabilities within fourteen days and supporting the Risk Management Framework at the system level. The contractor shall audit existing SCADA units, provide recommendations, and assist in developing future SCADA solutions and upgrade strategies. Required qualifications include Ignition Gold certification, CCNA, VMware Certified Professional experience, Rockwell Solutions Provider status, and at least five years of SCADA wastewater experience with at least three comparable projects. Contractor personnel with administrator privileges must hold a Tier Four background investigation and must be United States citizens.