Transit Ambassador Program

Description: WeGo Public Transit seeks a qualified vendor to design, launch, and operate a Transit Ambassador Program to improve customer experience, perceived system safety, and visible support for riders and frontline employees. The program would deploy trained non-law-enforcement ambassadors for wayfinding, low-level de-escalation, community-resource connections, and welcoming support across transit locations and onboard vehicles. The RFP states that the agency intends to award a firm-fixed-price contract, confirming that this is a procurement solicitation rather than a grant program.