Summary
Third party administrator for worker's compensation claims. Vendor will perform : 1. Administer all open claims, all newly filed and all reopened workers compensation claims on behalf of Benton county. 2. Administer claims in a compliant, timely, courteous and equitable manner. 3. Utilize effective claims management techniques designed to contain costs, appropriately return employees to work and resolve claims. 4. Conduct field investigations and all customary investigative work when necessary or when requested by Benton county. 5. Maintain open communication with and provide excellent customer service to Benton county, employees, providers, and the Department of Labor & Industries. See attached file.