RFP - Confidential and Anonymous Reporting System (CARS) | P25RD26489

Description: This Request for Proposal (“the RFP”), is an invitation by the Toronto Transit Commission (“TTC”) to Proponents to deliver a Confidential and Anonymous Reporting System (CARS). The TTC’s objective is to implement a whistleblower solution that enables employees and stakeholders to safely, confidentially, and anonymously report ethical concerns and communicate without fear of retaliation. The solution will provide: • A secure and confidential channel for reporting concerns, including anonymous reporting and two-way communication capabilities. • Timely, fair, and independent intake, assessment, and triage of reported matters. • Comprehensive case management functionality, including case status tracking, categorization, aging, assignment, and routing. • Early identification, mitigation, and remediation of risks to help protect the organization. • Strictly controlled access to information, granted only on a need-to-know basis to safeguard confidentiality and integrity. Nondisclosure Requirement Access to the Request for Proposal (RFP) documents and related materials is restricted to proponents who have executed a Nondisclosure Agreement (NDA) with TTC. Prior to receiving the full RFP package, each proponent must: 1) Digitally sign the Opportunity NDA provided by TTC via EUNA (Bonfire). 2) Ensure the NDA is signed by an authorized representative of the proponent. 3) Upon confirmation of the executed NDA, access to the RFP documents will be granted through EUNA (Bonfire). Important Note: Proponents who do not submit a signed NDA will not be eligible to receive the RFP documents or participate in this procurement process.