RFP 26-1651 - Wheelchair Accessible Vehicle (WAV) Taxi Centralized Dispatch Service

Description: The City of Calgary is seeking proposals for a centralized dispatch service and supporting technology to coordinate and schedule on-demand wheelchair accessible taxi services across multiple taxi brokerages and independent drivers. The solution must provide a single customer contact through telephone, web, email, and mobile applications while improving access, wait times, reliability, efficiency, and oversight through reporting and analytics. The scope includes implementation, software licensing where applicable, training, support, maintenance, and ongoing operation, with experience in centralized transportation dispatch and accessible customer programs preferred.