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RFP #177-08-26 - Customer Service Centre Web Portal

Description: The City of Burnaby is requesting proposals to implement, configure, integrate, and support a secure, citizen-facing Customer Service Centre Web Portal. The portal must enable residents, businesses, and visitors to access City services and submit, track, and manage service requests through an intuitive experience integrated with Microsoft Dynamics 365 Customer Service. The solicitation is open as of 2026-08-22, with submissions due September 2, 2026 at 3:00 PM PDT and questions due August 26, 2026 at 3:00 PM PDT.

Buyer: Burnaby
City · BC, CA
Released: Aug 12, 2026
Closes: Sep 2, 2026(7 days left)

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Key Contacts

Procurement and program contacts connected to Burnaby.

Sav DhaliwalActing Mayor (June 2026)

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Leon A GousChief Administrative Officer

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Bachar KhawajahChief Information Officer

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Noreen KassamDeputy Chief Administrative Officer and Chief Financial Officer

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