Open RFP

RFI 26-067 Interactive Voice Response (IVR) System for Bus and Light Rail Transit (LRT) Service

Description: Calgary Transit is seeking information from the marketplace about available Interactive Voice Response (IVR) solutions that provide automated customer information services for bus and Light Rail Transit (LRT) operations. The information will help The City validate business requirements, understand available technologies, assess integration and implementation considerations, evaluate industry best practices, and develop a future procurement strategy. This is an open Informational Request under the Services category, not a grant program, and respondents must submit information electronically in MS Word or Adobe PDF through SAP Ariba.

Buyer: Calgary
City · AB, CA
Released: Aug 7, 2026
Closes: Sep 2, 2026(23 days left)

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Key Contacts

Procurement and program contacts connected to Calgary.

Michael ThompsonActing Chief Operating Officer, Water Utility

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Ross VisscherAudit Manager IT and Data Analytics, City Auditor's Office

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David DuckworthChief Administrative Officer (City Manager)

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Les TochorChief Financial Officer and General Manager, Corporate Planning and Financial Services

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