Summary
The City of Leduc is seeking an expert vendor to serve as an implementation partner for a Microsoft Dynamics 365 Customer Relationship Management (CRM) system to support its grants management, business contacts for economic development, and CRM programs. The scope includes implementing and configuring the CRM system, establishing Microsoft Dataverse environment strategy and Application Lifecycle Management practices, defining a role-based security model appropriate for a Canadian municipality, and designing integration architecture to connect Dynamics 365 with Workday, CityView, Microsoft 365, and leduc.ca web properties. Proposals must be submitted online only, and vendors must be Canadian organizations.