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The accurate and efficient routing and processing of fluctuating customer calls. The Contractor shall ensure call agents are available to take calls and accept applications from individuals and businesses for disaster assistance from the designated geographical area via calls routed from FEMA’s toll-free telephone number. The Contractor shall ensure call agents perform the call center supported registration process, provide applicable referrals, and address follow-up questions from survivors.
Starbridge can help you:
Pain points mentioned in board meetings and strategic plans
Instantly outline and draft all requirements
Bring in your USPs and exploit competitor gaps
Starbridge can help you:
Get ahead of RFPs — target accounts planning budget or ending contracts soon
Accounts with contract expirations, meetings mentioning your product, grants, budget changes and more
Starbridge.ai books 30 - 40% of leads into meetings
The Federal Emergency Management Agency (FEMA) is seeking information from contractors to provide a fully managed, scalable contact center to support surge disaster activity, including telework-ready bilingual (English/Spanish) agents and cleared staff. The contractor must provide rapid ramp-up capability, real-time operational metrics, training, and a FedRAMP-approved telephony routing system or supporting software. Responses should be submitted electronically and limited to 10 pages including supporting visuals.
Posted Date
Jan 6, 2026
Due Date
Jan 28, 2026
Release: Jan 6, 2026
Close: Jan 28, 2026
The Federal Emergency Management Agency (FEMA) is seeking information from contractors to provide a fully managed, scalable contact center to support surge disaster activity, including telework-ready bilingual (English/Spanish) agents and cleared staff. The contractor must provide rapid ramp-up capability, real-time operational metrics, training, and a FedRAMP-approved telephony routing system or supporting software. Responses should be submitted electronically and limited to 10 pages including supporting visuals.
AvailableProvide Contact Center CRM System.
Posted Date
Dec 18, 2025
Due Date
Feb 3, 2026
Release: Dec 18, 2025
Close: Feb 3, 2026
Provide Contact Center CRM System.
AvailableThe Department of Homeland Security Science & Technology Directorate issued this Request for Information to collect market information for IT systems engineering and operations & maintenance support. The scope includes cloud integration, AI solutions, IT asset management, and network infrastructure support for the OCIO systems. This RFI is informational only and is intended to help the agency determine capabilities for a potential future solicitation.
Posted Date
Jan 23, 2026
Due Date
Feb 17, 2026
Release: Jan 23, 2026
Close: Feb 17, 2026
The Department of Homeland Security Science & Technology Directorate issued this Request for Information to collect market information for IT systems engineering and operations & maintenance support. The scope includes cloud integration, AI solutions, IT asset management, and network infrastructure support for the OCIO systems. This RFI is informational only and is intended to help the agency determine capabilities for a potential future solicitation.
Procurement of a Contact Center CRM System.
Posted Date
-
Due Date
Feb 3, 2026
Release: -
Close: Feb 3, 2026
Procurement of a Contact Center CRM System.
AvailableSurface intent from meeting minutes, budgets, and contract expirations. Influence RFP requirements before competitors ever see them.
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