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Procurement of a Contact Center CRM System.
Starbridge can help you:
Pain points mentioned in board meetings and strategic plans
Instantly outline and draft all requirements
Bring in your USPs and exploit competitor gaps
Starbridge can help you:
Get ahead of RFPs — target accounts planning budget or ending contracts soon
Accounts with contract expirations, meetings mentioning your product, grants, budget changes and more
Starbridge.ai books 30 - 40% of leads into meetings
The Indiana Family and Social Services Administration (FSSA), Division of Mental Health and Addiction (DMHA) seeks a vendor to provide and implement a 988 Crisis Call Center Data Platform (the Future System) – a standardized CRM to track, manage, and analyze 988 calls, chats, and texts and connect individuals in crisis to services. The system must comply with federal 988 Lifeline and SAMHSA requirements, HIPAA and state data security standards, integrate with Genesys telephony, support CMS certification processes, and include training and post‑deployment support. The solicitation is open with a posting date of Dec. 17, 2025 and a response deadline of Feb. 5, 2026.
Posted Date
Dec 17, 2025
Due Date
Feb 5, 2026
Release: Dec 17, 2025
Close: Feb 5, 2026
Premium
Access the largest public sector contact database
The Indiana Family and Social Services Administration (FSSA), Division of Mental Health and Addiction (DMHA) seeks a vendor to provide and implement a 988 Crisis Call Center Data Platform (the Future System) – a standardized CRM to track, manage, and analyze 988 calls, chats, and texts and connect individuals in crisis to services. The system must comply with federal 988 Lifeline and SAMHSA requirements, HIPAA and state data security standards, integrate with Genesys telephony, support CMS certification processes, and include training and post‑deployment support. The solicitation is open with a posting date of Dec. 17, 2025 and a response deadline of Feb. 5, 2026.
AvailableTo secure a vendor to provide and implement a 988 Crisis Call Center Data Platform (also referred to herein as “the Future System”) for the Indiana Family and Social Services Administration (FSSA) Division of Mental Health and Addiction (DMHA). DMHA requires a standardized crisis data platform across the public behavioral health system capable of tracking, managing, and analyzing crisis services calls to connect individual with necessary crisis services.
Posted Date
Dec 17, 2025
Due Date
Feb 5, 2026
Release: Dec 17, 2025
Close: Feb 5, 2026
To secure a vendor to provide and implement a 988 Crisis Call Center Data Platform (also referred to herein as “the Future System”) for the Indiana Family and Social Services Administration (FSSA) Division of Mental Health and Addiction (DMHA). DMHA requires a standardized crisis data platform across the public behavioral health system capable of tracking, managing, and analyzing crisis services calls to connect individual with necessary crisis services.
AvailableCustomer Relationship Management (CRM) & Student Engagement System.
Posted Date
Dec 17, 2025
Due Date
Jan 28, 2026
Release: Dec 17, 2025
Close: Jan 28, 2026
Customer Relationship Management (CRM) & Student Engagement System.
AvailableQualified Respondents to provide auxiliary Customer Care Contact Center (CCCC) Services,
Posted Date
Mar 28, 2025
Due Date
Jan 23, 2026
Release: Mar 28, 2025
Close: Jan 23, 2026
Qualified Respondents to provide auxiliary Customer Care Contact Center (CCCC) Services,
AvailableSurface intent from meeting minutes, budgets, and contract expirations. Influence RFP requirements before competitors ever see them.
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