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The Indiana Family and Social Services Administration (FSSA), Division of Mental Health and Addiction (DMHA) seeks a vendor to provide and implement a 988 Crisis Call Center Data Platform (the Future System) – a standardized CRM to track, manage, and analyze 988 calls, chats, and texts and connect individuals in crisis to services. The system must comply with federal 988 Lifeline and SAMHSA requirements, HIPAA and state data security standards, integrate with Genesys telephony, support CMS certification processes, and include training and post‑deployment support. The solicitation is open with a posting date of Dec. 17, 2025 and a response deadline of Feb. 5, 2026.
Starbridge can help you:
Pain points mentioned in board meetings and strategic plans
Instantly outline and draft all requirements
Bring in your USPs and exploit competitor gaps
Starbridge can help you:
Get ahead of RFPs — target accounts planning budget or ending contracts soon
Accounts with contract expirations, meetings mentioning your product, grants, budget changes and more
Starbridge.ai books 30 - 40% of leads into meetings
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To secure a vendor to provide and implement a 988 Crisis Call Center Data Platform (also referred to herein as “the Future System”) for the Indiana Family and Social Services Administration (FSSA) Division of Mental Health and Addiction (DMHA). DMHA requires a standardized crisis data platform across the public behavioral health system capable of tracking, managing, and analyzing crisis services calls to connect individual with necessary crisis services.
Posted Date
Dec 17, 2025
Due Date
Feb 5, 2026
Release: Dec 17, 2025
Close: Feb 5, 2026
To secure a vendor to provide and implement a 988 Crisis Call Center Data Platform (also referred to herein as “the Future System”) for the Indiana Family and Social Services Administration (FSSA) Division of Mental Health and Addiction (DMHA). DMHA requires a standardized crisis data platform across the public behavioral health system capable of tracking, managing, and analyzing crisis services calls to connect individual with necessary crisis services.
AvailableProcurement of a Contact Center CRM System.
Posted Date
-
Due Date
Feb 3, 2026
Release: -
Close: Feb 3, 2026
Procurement of a Contact Center CRM System.
AvailableState of Alaska seeks a vendor to operate a statewide 24/7/365 toll-free confidential Crisis Contact Center (phone, text, chat) handling 988 and routed calls. Requirements include accreditation (e.g., AAS), membership in the 988 Lifeline network, full staffing (including Tribal Liaison, Follow‑Up and Aftercare specialists), training and clinical supervision, technology platform for call/text/chat plus app/website and PSAP backline, MOAs with PSAPs, reporting/data access, and compliance with HIPAA/988 standards. Budget cap: $3.2M per year (not to exceed $16M total).
Posted Date
Dec 2, 2025
Due Date
Feb 2, 2026
Release: Dec 2, 2025
Close: Feb 2, 2026
State of Alaska seeks a vendor to operate a statewide 24/7/365 toll-free confidential Crisis Contact Center (phone, text, chat) handling 988 and routed calls. Requirements include accreditation (e.g., AAS), membership in the 988 Lifeline network, full staffing (including Tribal Liaison, Follow‑Up and Aftercare specialists), training and clinical supervision, technology platform for call/text/chat plus app/website and PSAP backline, MOAs with PSAPs, reporting/data access, and compliance with HIPAA/988 standards. Budget cap: $3.2M per year (not to exceed $16M total).
The Government of the Virgin Islands is seeking proposals to establish and operate a certified 988 Suicide and Crisis Lifeline Call Center. The goal is to ensure that individuals in crisis have access to timely, culturally competent, and effective behavioral health support via phone, text, and chat platforms. The selected provider will be responsible for establishing and operating a fully functional call center, providing 24/7/365 access to crisis support, and meeting national standards for certification and data reporting.
Posted Date
Dec 15, 2025
Due Date
Jan 13, 2026
Release: Dec 15, 2025
Close: Jan 13, 2026
The Government of the Virgin Islands is seeking proposals to establish and operate a certified 988 Suicide and Crisis Lifeline Call Center. The goal is to ensure that individuals in crisis have access to timely, culturally competent, and effective behavioral health support via phone, text, and chat platforms. The selected provider will be responsible for establishing and operating a fully functional call center, providing 24/7/365 access to crisis support, and meeting national standards for certification and data reporting.
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