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To secure a vendor to provide and implement a 988 Crisis Call Center Data Platform (also referred to herein as “the Future System”) for the Indiana Family and Social Services Administration (FSSA) Division of Mental Health and Addiction (DMHA). DMHA requires a standardized crisis data platform across the public behavioral health system capable of tracking, managing, and analyzing crisis services calls to connect individual with necessary crisis services.
Starbridge can help you:
Pain points mentioned in board meetings and strategic plans
Instantly outline and draft all requirements
Bring in your USPs and exploit competitor gaps
Starbridge can help you:
Get ahead of RFPs — target accounts planning budget or ending contracts soon
Accounts with contract expirations, meetings mentioning your product, grants, budget changes and more
Starbridge.ai books 30 - 40% of leads into meetings
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The Indiana Family and Social Services Administration (FSSA), Division of Mental Health and Addiction (DMHA) seeks a vendor to provide and implement a 988 Crisis Call Center Data Platform (the Future System) – a standardized CRM to track, manage, and analyze 988 calls, chats, and texts and connect individuals in crisis to services. The system must comply with federal 988 Lifeline and SAMHSA requirements, HIPAA and state data security standards, integrate with Genesys telephony, support CMS certification processes, and include training and post‑deployment support. The solicitation is open with a posting date of Dec. 17, 2025 and a response deadline of Feb. 5, 2026.
Posted Date
Dec 17, 2025
Due Date
Feb 5, 2026
Release: Dec 17, 2025
Close: Feb 5, 2026
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Access the largest public sector contact database
The Indiana Family and Social Services Administration (FSSA), Division of Mental Health and Addiction (DMHA) seeks a vendor to provide and implement a 988 Crisis Call Center Data Platform (the Future System) – a standardized CRM to track, manage, and analyze 988 calls, chats, and texts and connect individuals in crisis to services. The system must comply with federal 988 Lifeline and SAMHSA requirements, HIPAA and state data security standards, integrate with Genesys telephony, support CMS certification processes, and include training and post‑deployment support. The solicitation is open with a posting date of Dec. 17, 2025 and a response deadline of Feb. 5, 2026.
AvailableProcurement of a Contact Center CRM System.
Posted Date
-
Due Date
Feb 3, 2026
Release: -
Close: Feb 3, 2026
Procurement of a Contact Center CRM System.
AvailableQualified Respondents to provide auxiliary Customer Care Contact Center (CCCC) Services,
Posted Date
Mar 28, 2025
Due Date
Jan 23, 2026
Release: Mar 28, 2025
Close: Jan 23, 2026
Qualified Respondents to provide auxiliary Customer Care Contact Center (CCCC) Services,
AvailableProvide qualified vendors to provide a cloud-based customer relationship management (crm) and reporting software solution. This initiative aims to strengthen the city s economic development operations through improved tracking of business retention and expansion (bre) efforts, investment lead management, and enhanced data-driven decision-making. The system should empower staff to more effectively communicate with local businesses, investors, and partners while providing real-time insights into west fargo s business climate. We invite your organization to submit a proposal detailing how your software solution and implementation approach can meet these needs. The city is committed to identifying a long-term technology partner that can deliver a user-friendly, scalable, and secure crm platform aligned with our mission to promote sustainable economic growth. We appreciate your interest in working with the city of west fargo and look forward to reviewing your proposal.
Posted Date
Dec 12, 2025
Due Date
Jan 8, 2026
Release: Dec 12, 2025
Close: Jan 8, 2026
Provide qualified vendors to provide a cloud-based customer relationship management (crm) and reporting software solution. This initiative aims to strengthen the city s economic development operations through improved tracking of business retention and expansion (bre) efforts, investment lead management, and enhanced data-driven decision-making. The system should empower staff to more effectively communicate with local businesses, investors, and partners while providing real-time insights into west fargo s business climate. We invite your organization to submit a proposal detailing how your software solution and implementation approach can meet these needs. The city is committed to identifying a long-term technology partner that can deliver a user-friendly, scalable, and secure crm platform aligned with our mission to promote sustainable economic growth. We appreciate your interest in working with the city of west fargo and look forward to reviewing your proposal.
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