Long-Term Care Ombudsman Program RFP

Description: Required services include, but are not limited to: Receiving, investigating, and resolving complaints made by or on behalf of residents of long-term care facilities; Conducting regular visits to long-term care facilities and providing residents with access to Ombudsman services; Advocating for resident rights and addressing concerns related to care, safety, abuse, neglect, living conditions, and quality of life; Providing information, education, outreach, and referrals to residents, families, long- term care providers, and the community regarding resident rights and quality-of-care practices; Recruiting, training, managing, and supporting certified Ombudsman volunteers; Conducting systems advocacy and identifying issues and policies affecting long-term care residents; Collaborating, as appropriate and consistent with applicable LTCOP requirements, with licensing, regulatory, law enforcement, and other appropriate agencies regarding matters affecting long-term care residents; Participating in interdisciplinary teams, as authorized or required; Witnessing advance health care directives and certain property transfers for residents, as authorized or required; and Coordinating with the County and other appropriate entities in carrying out LTCOP responsibilities.