Jira Service Desk and Confluence Data Center Remote Administration Support/Maintenance Application Support

1. System Administration: Provide comprehensive administrative support for the JIRA Service Desk and Confluence Data Center platforms, including user management, project configuration, and workflow customization. Ensure the system is properly maintained, including performing regular updates and patch management. 2. User Support: Offer timely and effective support to end-users and administrators, resolving issues related to access, permissions, and general usage of the JIRA Service Desk and Confluence Data Center platforms. Provide training and documentation to users to enhance their understanding and effective use of the platform. 3. Customization and Optimization: Customize the JIRA Service Desk and Confluence Data Center platforms to align with the organization’s specific service management processes and requirements. Optimize the performance and functionality of the platform by implementing best practices and recommending improvements. See attached file.