CityGA
Posted
Sep 15, 2026
Sep 25, 2026
IFB/PS/APD/2603-1260154/E911 Cloud Based Customer Contact Center Solution
The City of Atlanta’s Emergency 911 Department is seeking a comprehensive cloud-based AI-enhanced customer contact center solution for processing non-emergency calls generated by E-911 call processing equipment. The solution is intended to support cloud-based contact-center operations, intelligent call processing, and integration with the City’s public-safety communications environment. This Invitation for Bid was published on September 15, 2026, and responses are due through the City’s Oracle procurement portal by September 25, 2026, at 2:00 PM ET.