Digital Engagement and Communication Platform RFP

Description: The City of Charlotte is seeking a qualified vendor to provide an Digital Engagement and Communication Platform. The selected vendor will provide a complete digital engagement and communications solution, including applicable software licensing, configuration, implementation, integration, data migration, testing, training, onboarding, support, maintenance and upgrades. The platform will support community, customer, employee and organizational initiatives. Representative uses include recurring newsletters and multi-channel communications; public information campaigns; project webpages and digital engagement spaces; surveys and feedback; meetings and events; stakeholder and audience management; and multi-phase initiatives involving online and in-person participation.