DA01--Market Research Request - VA Customer Relationship Management (CRM) Modernization (VA-27-00005481)

Description: The Department of Veterans Affairs issued this active Request for Information to conduct market research for an enterprise Customer Relationship Management modernization effort. The contemplated work includes sustaining legacy Microsoft Dynamics- and Salesforce-based CRM systems while designing, developing, and launching a consolidated enterprise CRM on the Salesforce platform, with integrations to the VA contact-center environment. Responses of no more than six pages are requested by email by August 4, 2026, and the notice is explicitly for market research rather than a grant, bid invitation, quotation request, or proposal solicitation.