Summary
Region 18 Education Service Center (on behalf of EDLINK18) issued RFP R18-2026-07-000063 seeking an integrated IT Service Management (ITSM) and Customer Relationship Management (CRM) solution including service desk, technical/application management, training, and maintenance/support. The solicitation requires vendors with at least five years of experience and an appropriate authorization program (TX‑RAMP, FedRAMP, or StateRAMP), and it establishes a three-year base term with annual payments. Proposals must be submitted electronically through the Region 18 eBid portal and the opportunity includes a primary RFP PDF and legal notice among its attachments.