Summary
The Hillsborough County Aviation Authority (Tampa International Airport) is soliciting qualified firms to develop and administer a Concessions Mystery Shopper Program to evaluate and improve service at airport concession locations covering approximately 34 food & beverage and 32 retail/duty-free/passenger concessions. The contract is expected to commence December 2, 2026 for an initial one-year term through December 1, 2027, with subsequent twelve-month options available. Proposals are due June 19, 2026, and the program aims to ensure airport concession locations maintain the Authority's service values and provide first-class standards of service.