Alarm Monitoring Services for Douglas County Facilities RFP

Description: The contractor shall provide 24-hour alarm monitoring services (fire, burglar, and panic systems) for designated county facilities using UL-Listed central monitoring stations with at least two redundant offsite backup systems. Tasks include receiving and verifying transmitted alarm or trouble signals, executing emergency dispatches to appropriate local authorities, sequentially notifying designated authorities, and maintaining accurate account databases and signal log records. Additionally, the contractor will handle on-site maintenance, repairs, routine testing, annual inspections, battery replacements, 24/7 remote support, and software/remote data access training for county staff without utilizing subcontractors.