RFP Database

Find Help Desk Software RFPs and Bid Opportunities

Find open Help Desk Software RFPs from state agencies, local governments, school districts and higher ed institutions.

20 opportunities shown.

  2. Zone 7 Water Agency

    Special DistrictCA

    Help Desk and IT Services

    Zone 7 Water Agency issued a solicitation (RFP-2025-170) seeking qualified consultants to provide comprehensive help desk and end-user IT support services including remote and onsite assistance.

  4. Zone 7 Water Agency

    Special DistrictCA

    Help Desk and IT Services RFP

    Zone 7 Water Agency issued a solicitation (RFP-2025-170) seeking qualified consultants to provide comprehensive help desk and end-user IT support services including remote and onsite assistance.

  9. Mesa Consolidated Water Dist

    Special DistrictCA

    Information Technology (IT) Managed Services

    Mesa Water District is soliciting proposals for Information Technology (IT) Managed Services to modernize and operate its IT environment, including 24/7 monitoring, help desk, cybersecurity administration, cloud (Microsoft 365, Azure, AWS) and network support, and strategic IT advisory services.

  14. Danville-Pittsylvania Community Services

    Special DistrictVA

    RFP 2026-009 IT Services

    The Danville Redevelopment & Housing Authority (DRHA) is soliciting proposals from qualified vendors to provide comprehensive Information Technology Services for the Authority's redevelopment, housing, and administrative operations.

  20. Naval District Washington Fire & EMS

    Fire DepartmentMD

    BPA - IT and Telecom PSC 7E20

    The Naval Surface Warfare Center Indian Head Division (NSWC IHD), on behalf of the U.S. Department of Defense, is seeking to establish Blanket Purchase Agreements (BPAs) for IT and telecommunications services and standard commercial supplies under PSC 7E20 and NAICS 423430.

Recent buying indicators

What Help Desk Software buyers are planning now

Recent board meeting, budget, plan, and contract evidence, connected to the buyer and relevant decision-makers.

Yellowknife
NTJul 22
Why now

- SolarWinds is proposed as the system to route facility maintenance requests through a single intake with triage and escalation. - A service request portal is proposed to ensure HR requests are submitted for correct ticket categorization. - ArcGIS Server end-of-life in July 2025 is cited, with a migration plan to supported Esri environments. - The Organizational Review projects 11 to 14 additional positions by 2030 to address growing workload pressures.

Meeting MentionPre-RFPDetected: Jul 22
Key Contacts · Verified by Starbridge
Stacey Lee Mahe
Chief Human Resources Officer
Stephen Van Dine
City Manager

California Statewide Automated Welfare System Consortium Iv
CAJul 16
Why now

- ServiceNow Tier 3 Assignment Group is planned to route CARES-related incidents during FCED go-live support. - Contact Center reporting is replacing eGain due to AWS data inconsistencies and delayed dashboard updates. - Contact Center workforce tools are replacing Calabrio due to separate application access and added licensing/integration needs.

Meeting MentionPre-RFPDetected: Jul 16
Key Contacts · Verified by Starbridge
Adam Dondro
Agency Chief Information Officer (AIO); Director, Office of Technology and Solutions Integration (OTSI); State Ex‑Officio Member, CalSAWS JPA Board
Michele Peterson
Application Development and Test Director
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