Victoria Airport Authority

The strategic plan of the Victoria Airport Authority aims to provide a safe, secure, and efficient airport that fosters regional prosperity by connecting Greater Victoria to the world, with the vision of being a world-leading airport. Its strategic objectives encompass ensuring a safe and secure airport, cultivating a talented and motivated team, delivering exceptional airport facilities and customer experience, developing air services, maintaining financial responsibility, and demonstrating leadership in environmental protection and management.

This Official Languages Action Plan for Victoria International Airport outlines its commitment to Canada's linguistic duality by ensuring bilingual services for all passengers and visitors. The plan focuses on providing a welcoming, inclusive, and professional experience through enhanced service in the terminal, effective communication with passengers, and continuous improvement initiatives. Key areas include bilingual signage, self-serve kiosks, digital content, and information materials; simultaneous communication across digital platforms and announcements; and internal processes like bilingual recruitment and translation resources. The intended outcome is to exceed regulatory requirements and foster an accessible environment where both English and French speakers feel equally welcome and supported.

This action plan outlines Victoria International Airport's commitment to Canada's official languages. It details strategies for providing bilingual services across the terminal, enhancing communication with passengers, and ensuring continuous improvement through recruitment, training, and monitoring. The plan aims to foster an inclusive and accessible environment for all passengers and visitors, supporting Canada's linguistic duality and continuously enhancing the passenger experience.

The Victoria Airport Authority's strategic plan is dedicated to providing a safe, secure, and efficient airport, with the vision of being the best airport in the world. It focuses on six key objectives: maintaining a safe and secure airport, fostering a talented and motivated team, providing exceptional airport facilities and customer experience, developing air services, ensuring financial responsibility, and demonstrating leadership in environmental protection and management. This plan aims to create prosperity for the region by connecting Greater Victoria globally.

The meeting featured reports from the Board Chair and the CEO regarding 2023 accomplishments, including organizational awards, environmental sustainability initiatives, and major capital infrastructure projects. Discussions covered passenger growth, recovery trends following the pandemic, and future development strategies. Financial performance for the 2023 fiscal year was presented, highlighting stable revenue growth, infrastructure reinvestment, and the absence of long-term debt. The public session included inquiries and discussions concerning public transit options, environmental restoration of local creeks, and future airport infrastructure and planning.