State of Iowa - Department of Administrative Services

The DAS Customer Council meeting included a review of services provided by DAS-Human Resources Enterprise and the Office of the General Counsel. Key rate adjustments for FY25 and rate proposals for FY26 were presented, covering areas such as design and construction, access badging, fleet services, association rates, and risk management. Council Members discussed and voted on the FY25 rate adjustments and FY26 rate proposals, clarifying the addition of FTEs for DAS-Human Resources Enterprise to handle increased job applications and classification reviews.

The council reviewed the DAS sole provider decision, discussed informational and Q&A sessions on DAS rates and methodology, and reviewed the Customer Council Business Plan. Rate adjustments and new rates for various DAS enterprises (General Services, State Accounting, Human Resources, Central Procurement and Fleet Services) were proposed and approved. The OCIO provided an update on their rate review process and upcoming FY22 Rate Change Guide, highlighting planned enhancements in information security, mainframe systems, data center relocation, network upgrades, and print shop operations.

The council reviewed and approved the minutes from a previous meeting. Membership terms expiring on August 31, 2021 were reviewed, and new and reappointed members were announced. An overview of the business plan and report to the council was provided, including rate methodologies for various services. Proposed rate changes for General Services Enterprise (three changes), and Human Resources Enterprise (seven changes) were reviewed and approved. An update on OCIO (Office of the Chief Information Officer) was given, including information on technology procurement, security initiatives, and four major technology initiatives: data center modernization, security modernization, remote and hybrid working, and application modernization.

The council reviewed and approved minutes from a previous meeting. A summary of the Customer Council Business Plan was provided, along with an explanation of how to access agency impact statements. Proposed rate changes for various services were discussed and approved, including adjustments for FY23 and proposals for FY24. These changes affected General Services Enterprise, Human Resources Enterprise, and OCIO. The discussion included reasons for the increases, such as staff additions and improvements in training programs. Council members raised concerns about the impact of training rate increases on agency budgets. An update on OCIO rates was given, and the exploration of a hybrid financial model was discussed. Finally, the formation of a Workers' Compensation Subcommittee was announced.

This discussion focused on the upcoming DAS Customer Council meeting, outlining a new structure and timing. Key discussion points included FY24 and FY25 rates and methodologies, and the creation of a working group to review the Workers' Compensation rate methodology.