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See my top accountsActive opportunities open for bidding
Jun 16, 2026
Closes
Aug 26, 2026
The North Carolina Department of Commerce, Division of Employment Security, is seeking proposals for Unemployment Insurance (UI) Call Center services. The goal is to implement a modern contact center solution that improves the claimant experience and supports operational needs. Key requirements include scalable customer support, secure system integration, and AI-supported IVR capabilities.
Key metrics and characteristics
City
The city where this buyer is located.
Raleigh
County
The county where this buyer is located.
Wake
Address
Physical address of this buyer.
700 Wade Ave
Phone Number
Contact phone number for this buyer.
(888) 737-0259
Zip Code
Postal code for this buyer's location.
27605
Propensity to Spend
How likely this buyer is to spend on new technology based on operating budget trends.
AI Adoption Score
How likely this buyer is to adopt new AI technologies.
Startup Friendliness
How often this buyer champions startups and early adoption.
Latest Budget Year
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Operating Budget
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Public-sector contacts connected to North Carolina Division of Employment Security.
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