New York State Office of Information Technology Services

This document outlines strategic goals focused on driving IT system modernization to enhance customer-first experiences for New Yorkers, strengthening cybersecurity across all levels of government to protect residents, leveraging artificial intelligence to increase productivity and support state employees, and achieving operational excellence within the organization. Key focus areas include infrastructure modernization, process simplification, identity management, building secure interactions, website and application development, cybersecurity defense, AI implementation and policy, and streamlining internal operations like hiring and talent retention.

The New York State Office of Information Technology Services' 2022-23 Strategic Plan provides a comprehensive assessment of the agency, outlining its direction, goals, and implementation strategies. Key focus areas include operational excellence, cybersecurity and resiliency, workforce development, innovation and modernization, and strengthening partnerships and communication. The plan aims to position ITS as a national leader in secure, cost-effective, and citizen-centric tech solutions, driving transformational change and ensuring long-term success for New York State government.

The New York State Office of Information Technology Services (ITS) Strategic Plan, mandated by Executive Order 31, outlines strategies to increase the hiring and retention of people with disabilities. The plan sets objectives to make workplaces accessible, proactively connect with individuals with disabilities for open positions, and communicate the agency's commitment to inclusivity to the public and stakeholders. Actions include accessibility surveys, reasonable accommodation training, employee feedback surveys, targeted hiring practices, partnerships with external organizations, and public communication efforts to promote inclusivity and accessibility.