Greater Cleveland Regional Transit Authority

The meeting agenda included committee reports and an update on new hires and promotions for October 2023, as well as recognition for employees celebrating 45 years of service. Discussions covered resolutions, recognition of 2023 third-quarter retirees, and a Secretary/Treasurer update focusing on economic conditions, including year-to-date ridership and passenger fares compared to previous years, and sales tax information. The General Manager/CEO report highlighted the welcome of new board members, an update on the purchase and option exercise for new rail cars, discussions from the APTA Conference & EXPO regarding internal culture change and KPIs, the launch of the second microtransit program called ConnectWorks, and the completion of the Irishtown Bend Mural.

The meeting included various reports and discussions across several committees and the main Board of Trustees. Key agenda items covered the General Fund financial performance for the 2nd Quarter of 2024, noting revenues were 3.7% higher than budget, while operating expenses were 2.3% higher. The Organizational Scorecard for FY24 Q2 was reviewed, showing overall performance at 101.3 out of 100.0 points, indicating strong financial health and customer experience metrics. Specific performance reviews covered Customer Experience metrics across Fixed Route Bus, Bus Rapid Transit, Rail, and Paratransit services, detailing key drivers for each mode. The agenda also included a review of the Internal Audit Report for the 2nd Quarter of 2024, updates on economic conditions including ridership and passenger fares, and reports from the General Manager/CEO on recent agency activities such as a visit from Congresswoman Shontel Brown and hosting the National Traction Power Training Consortium.

The 2022 Proposed Internal Audit Plan for the Greater Cleveland Regional Transit Authority outlines a risk-based approach to determine internal audit priorities, consistent with the organization's goals. The plan encompasses various audit categories, including COVID-19 Activities, Consulting Projects, Continuous Auditing, Contract Audits, External Audits, Information Technology Audits, Internal Audits, Revenue Collection Audits, and Special Requests & Emerging Issues. These efforts aim to achieve key success outcomes focused on Customer Experience, Community Value, Financial Sustainability, and Employee Engagement.

This Public Transportation Agency Safety Plan outlines The Greater Cleveland Regional Transit Authority's commitment to providing safe, reliable, clean, and courteous public transportation services. It aims for continuous improvement in safety performance through adherence to its Safety Management System, structured around four key pillars: Safety Management Policy, Safety Risk Management, Safety Assurance, and Safety Promotion. The plan emphasizes instilling a just safety culture, proactive hazard identification and mitigation, compliance with regulations, and comprehensive training to protect passengers, employees, and the general public.

The meeting included a review of the Quarterly Performance for FY23 Q4, covering the General Fund performance for both Q4 2023 and Q4 2024, including details on revenues, expenses, and fund transfers. The agenda focused on Performance Management Cadence, Success Outcome Status (which reported an overall score of 87.9/100.0 points earned for FY23 Q4), Organizational Scorecard deep dives across Customer Experience, Community Value, Financial Sustainability, and Employee Engagement metrics. Other key topics included the December 2023 Customer Experience Survey Results, the Quarterly Reporting Cadence and Schedule, a welcome for new Board Member Emily Garr Pacetti, updates on significant NOACA and ODOT grant awards totaling over $24 million for fleet replacement and infrastructure improvements, and reports on staff participation in industry workshops and agency recognition.