Track open bid opportunities, contracts, public meetings, and key contacts for District of Columbia Health Benefit Exchange Authority.
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Posted
Sep 1, 2026
Sep 22, 2026
The District of Columbia’s Health Benefit Exchange Authority (DCHBX) is seeking qualified firms to provide comprehensive call center services. The scope includes inbound and outbound communications, member support, and related administrative functions. The solicitation is open from September 1, 2026, through September 22, 2026, with proposals due by the closing date.
Key metrics and characteristics
City
The city where this buyer is located.
Washington
County
The county where this buyer is located.
District of Columbia
Phone Number
Contact phone number for this buyer.
(202) 715-7576
Zip Code
Postal code for this buyer's location.
20005
Propensity to Spend
How likely this buyer is to spend on new technology based on operating budget trends.
AI Adoption Score
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Startup Friendliness
How often this buyer champions startups and early adoption.
Latest Budget Year
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Operating Budget
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Board meetings and strategic plans from District of Columbia Health Benefit Exchange Authority
The board meeting agenda includes an executive session to discuss matters related to litigation, legal advice, and contracting. Public session discussion items and subsequent voting involve several vendor contracts and services: Amazon Web Services, IdeaCrew for IT staffing, Nimbus Solutions for IT staffing and cyber security, NFP Health for premium aggregation, IMS Printing and Mailing, Maximus for contact center services, and the Center for Study of Services (Consumer's CHECKBOOK). Additionally, the board will address the scheduling of the Executive Board election.
The board meeting focused on the implementation status of the Healthy DC Plan, including enrollment data, provider networks, risk adjustment, and quality reporting. Discussion covered the budgetary implications of federal law changes (HR 1) affecting IT and operational systems, as well as the transition of special populations and pregnancy coverage. The meeting also addressed the automation of outstanding verifications for BHP, current enrollment figures for the Healthy DC Plan and HealthCare4ChildCare programs, and recent organizational awards and updates.
Public-sector contacts connected to District of Columbia Health Benefit Exchange Authority.
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The board meeting addressed the election of a new Vice-Chair and the restructuring of Executive Board committees, reducing the number of committees from six to three. The Executive Director provided a comprehensive report on open enrollment outcomes, including the impact of expired federal tax credits, increased appeals, and enrollment updates for the Healthy DC Plan. Additionally, the Finance Committee reported on investment strategies, audits, and budget tracking. The Board discussed and approved an increase to the cloud services contract ceiling to accommodate necessary capacity, and held an executive session to discuss litigation, legal advice, and contracting matters.
Extracted from official board minutes, strategic plans, and video transcripts.
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