Manon Brouillette

This strategic plan outlines Hydro-Québec's commitment to ensuring Quebec's energy transition. It emphasizes maintaining grid reliability, providing renewable energy solutions for energy-intensive companies, and collaborating with government and private sector partners to attract investment. The plan focuses on decarbonization through the development of diverse charging solutions for electric vehicles, documenting the low carbon footprint of electricity, and implementing research programs. It integrates sustainable development principles across social, ecological, and economic aspects, modernizes metering systems for improved load management, and fosters customer participation and innovation for a bidirectional energy system. The overall vision is to efficiently decarbonize Quebec, modernize operations to meet customer technological needs, and contribute to collective wealth.

This document introduces Hydro-Québec's 2016-2020 Strategic Plan, emphasizing its vision to 'think big with our own energy' leveraging assets such as 99% renewable electricity and international expertise. The plan is guided by core values including achieving results, respect, integrity, authenticity, and teamwork. Its four main objectives are to double revenues within 15 years, become a benchmark in customer service, contribute to Quebec's economic development and energy transition, and limit tariff increases. These objectives are supported by four business strategies focused on improving customer services, proactive communication, enhancing productivity, and exploring new growth avenues for the company.

This strategic plan outlines Hydro-Québec's direction from 2020 to 2024. It aims to position the organization as a leader in the energy transition by electrifying Québec and fostering clean energy development. Key priorities include seizing growth opportunities within and beyond Québec, cultivating a strong customer-centric and occupational health and safety culture, and continuously enhancing operating performance to achieve objectives such as reducing GHG emissions, stimulating economic development, improving customer experience, and increasing net income.

This document is a follow-up report to Hydro-Québec's Strategic Plan 2004-2008, detailing progress and results across its divisions. Key objectives include increasing electricity generating capability, enhancing profitability, and ensuring operational reliability and quality within Hydro-Québec Production. For Hydro-Québec TransÉnergie, the focus is on offering reliable transmission service, maintaining system reliability, and ensuring profitability. Hydro-Québec Distribution aims to secure an adequate and diversified electricity supply, lead in energy efficiency, provide excellent customer service, and achieve authorized rates of return. The report evaluates completed activities and outcomes against the approved objectives of the original plan.

This Strategic Plan outlines Hydro-Québec's direction from 2004 to 2008, aiming to become a world leader in energy by developing its expertise for the benefit of customers, employees, and shareholders. The plan focuses on consolidating progress in three major goals: maintaining quality customer service, creating value for the shareholder and Québec society, and increasing electricity generating capability. Key strategic areas include enhancing customer service quality, fostering employee motivation and expertise, promoting sustainable development, and improving organizational efficiency. Specific objectives span increasing generating capability and profitability for Hydro-Québec Production, ensuring reliable and profitable transmission services for Hydro-Québec TransÉnergie, securing adequate and diversified electricity supply while emphasizing energy efficiency for Hydro-Québec Distribution, and maximizing the value and strategic spinoffs of technology investments through Hydro-Québec CapiTech and IndusTech.